> Markdown version of [/jobs/ext/827029-senior-it-support-specialist-tech-specialist-3-wiesbaden-germany](https://www.wearedevelopers.com/jobs/ext/827029-senior-it-support-specialist-tech-specialist-3-wiesbaden-germany). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Specialist (Tech Specialist 3) - Wiesbaden, Germany - **Company:** M.C. Dean, Inc - **Location:** Wiesbaden, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Wireless Access Point, Wireless Application Protocol (WAP), Office365, SC Clearance, Servicenow, Unified Endpoint Management - **Published:** June 13, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=ac6cdb1c0beed39e ## About the Role Do you have experience in Windows?, Do you have a Master's degree?, Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Active Secret clearance is required., * High School Diploma / GED with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or Associates with 8+ years of experience or Bachelor's Degree with 5+ years experience or Master's Degree with 3+ years experience * DCWF Work Role 411 - Advanced level certification per DODM 8140.03 (required). * Microsoft Endpoint Administration vendor certification (required). * Microsoft 365 Administration vendor certification (required). * Demonstrated experience with Windows 11 Enterprise in a domain-joined enterprise environment. * Proficiency with Microsoft Active Directory user and group management. * Experience with Microsoft Azure administration and cloud-based identity services. * Experience providing VTC technical support in a military or government setting. * Experience supporting PEDs, WAPs, and mobile connectivity devices. * OCONUS Army installation experience preferred. ## Description M.C. Dean is seeking a Senior End-User IT Support Specialist to deliver advanced technical support to U.S. Army personnel across garrison locations in Europe. This senior-level position may serve as Alternate Program Manager in the PM's absence and requires both deep technical proficiency and demonstrated leadership capability. Responsibilities: You will provide Tier II/III technical support across Windows 11, M365, Azure, and mobile device environments while serving as a senior technical lead and backup Program Manager for the team. Main responsibilities include but are not limited to: * Provide Tier II/III technical support for end-user hardware, software, and mobile devices across supported garrisons. * Administer Windows 11 Enterprise environments, Microsoft Active Directory, and Microsoft 365 tenant services. * Manage Microsoft Azure cloud services for enterprise users. * Provide full-spectrum technical support for Video Teleconferencing (VTC) systems. * Support Personal Electronic Devices (PEDs), wireless access points (WAPs), and mobile routers. * Serve as Alternate Program Manager when the primary Program Manager is unavailable. * Mentor and technically guide Intermediate-level End-User IT Support Technicians on the contract. * Coordinate with AESD/ServiceNow to manage incident and service request queues. * Maintain DCWF 411 Advanced certification currency per DODM 8140.03. Growth Opportunities: * Alternate PM designation provides direct exposure to contract leadership and stakeholder management. * Access to M.C. Dean's professional training programs and leadership development pathways. * Opportunity to expand into program management, enterprise architecture, or cybersecurity roles., * Exposure to computer screens for an extended period of time. * Sitting for extended periods of time. * Reach by extending hands or arms in any direction. * Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. * Listen to and understand information and ideas presented through spoken words and sentences. * Communicate information and ideas in speaking so others will understand. * Read and understand information and ideas presented in writing. * Apply general rules to specific problems to produce answers that make sense. * Identify and understand the speech of another person. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)