> Markdown version of [/jobs/ext/82843-voip-and-network-engineer](https://www.wearedevelopers.com/jobs/ext/82843-voip-and-network-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VoIP and Network Engineer - **Company:** The Voip Shop - **Location:** Leicester, UK - **Experience:** Experienced - **Salary:** £34,000.0 - £37,000.0 - **Contract:** Permanent contract - **Skills:** VoIP, Internet Protocol, Multi-protocol Systems, Local Area Networks, Network Architecture, Routing, Network Service, Transmission Control Protocol (TCP), Virtual Local Area Networks, Wide Area Networks, Cisco WebEx, Internet Protocol Telephony, Ribbon (Software), Firewalls (Computer Science), Cisco - **Published:** May 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=333e6b3f271a7963 ## About the Role Do you have a valid Driving License license?, Do you have experience in IP networking?, Do you have a Bachelor's degree?, * Bachelor's degree in IT, Telecommunications, or a related field (or equivalent industry experience). * Relevant vendor certifications such as Cisco CCNA/CCNP Voice, Microsoft Teams Voice, Ribbon, or CompTIA. Experience * 3-5+ years' experience in a Voice Engineer, telecommunications, or MSP environment. * Strong expertise and understanding of SIP, VoIP, and telephony technologies. * Proven hands-on experience with SBCs, PBXs, voice gateways, and UCaaS platforms (3CX, Asterisk, Yeastar, Cisco BroadSoft/Webex, etc.). * Strong understanding of TCP/IP networking, routing, switching, QoS, VLANs, and firewalls. * Experience troubleshooting, monitoring, and optimising voice infrastructure. * Experience liaising with vendors/carriers for issue resolution and service delivery. * Experience handling high-priority customer queries over telephone or video calls., * Methodical problem-solving and diagnostic abilities. * Clear written and verbal communication skills for both end users with little-to-no technical understanding and vendor L3 support teams. * Ability to work collaboratively with different departments within the business. * Ability to remain calm under pressure while maintaining a methodical and detail-oriented approach to work. Attributes * Collaborative team player. * Passionate about knowledge growth, sharing, and continuous improvement., * VoIP: 3 years (required) * IP networking: 2 years (required) * Customer relationship management: 3 years (preferred) Language: * English (required) Licence/Certification: * Driving Licence (required) ## Description Other day-to-day tasks will include: * Provisioning new customers with their chosen VoIP and networking solutions. * Managing and supporting existing customer setups such as PBXs and UCaaS solutions. * Firewall and router management to help minimise potential security breaches and ensure any issues are identified and resolved quickly. You'll also work closely with the leadership team to review current processes, refine or introduce new workflows to improve operational efficiency, and enhance the overall end-user experience. Every day within the business brings its own unique challenges and workflows, so no two days are ever the same. Role and Responsibilities * Provide end users with L2 and L3 support for complex queries. * Liaise with Sales Managers and their clientele to provide product demos and act as a single point of contact for selected clients, delivering a one-to-one service throughout their onboarding journey and product delivery. * Maintain and expand our current in-house and off-premises infrastructure. * Provide technical expertise in SD-WAN, MPLS, WAN, and LAN networks, along with other related platforms. * Manage the performance of MPLS and SD-WAN network services. * Provide L3 support to our extensive reseller base. * Oversee the day-to-day operations of the NOC and VoIP Support teams. * For key clients, you may be required to attend sites to support the installation of network infrastructure or VoIP systems, as well as carry out on-site troubleshooting and issue resolution. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Develop, test and run a communications application in a serverless cloud](https://www.wearedevelopers.com/videos/760-develop-test-and-run-a-communications-application-in-a-serverless-cloud) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)