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# helpdesk administrator

- **Company:** Go Fix
- **Location:** New Ash Green, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Outlook, Microsoft Office
- **Published:** May 22, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb5407e1c6a7fc2fe7dbdfa33f75a18fbc

## About the Role

* As one of our office team, you will be expected to deliver a high standard of work with excellent customer service
 * The position hours will be Monday to Friday 8 am to 5 pm
 * Able to prioritise workloads, Multitasking is a mass as we are a fast paced reactive helpdesk
 * Excellent organisational skills, able to work to deadlines and work under pressure
 * Excellent telephone manner
 * Great communication skills - Able to deal with customers and all levels
 * Proficient in Microsoft Office programs excel Outlook and Word
 * Have the ability to pick up new processes, retain and process Information
 * Ability to be part of a team and carry out of variety of tasks
 * The ability to work on own as well as taking direction from others, but most importantly to manage their time effectively and efficiently

## Description

* Monitoring mailboxes
 * Login and following up of emergency callout orders & PO's
 * Ensuring all jobs from previous evenings and weekends are updated
 * Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings
 * Operating uploading and updating jobs on our company job management system
 * Updating worksheet with changes and statuses of each job
 * Managing client portals
 * Ability to prioritise his own workload to meet deadlines
 * Providing of level of support to Our Mobile Engineers
 * Providing clients with updates on the progression of jobs and projects
 * Working to time scales as part of a high performing team
 * Taking direction From your line, Manager


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