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# Helpdesk Officer

- **Company:** London Borough of Barnet
- **Location:** London, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Software, Software Systems
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2a1b17a66a5fde5c

## About the Role

Do you have experience in Presentation skills?, * Good standard of education to a minimum of A Level or equivalent professional experience

 * Training or certification or equivalent professional experience in Concerto or similar helpdesk software
 * Previous experience of all Microsoft applications including Excel and other software systems.
 * Experience within facilities management, building services, housing, or local government helpdesk role
 * Ability to work under own initiative and work as part as a team and individually.

## Description

The Helpdesk Officer will act as the first point of contact for internal and external stakeholders, providing a professional client focused helpdesk service. The postholder will manage and coordinate the day-to-day operations of the building maintenance and reactive repairs helpdesk which supports the local authority's managed estate. The postholder logs, triages, and monitors requests, ensuring issues are passed to the correct teams, resolved within agreed timeframes and communicated clearly to all stakeholders. The role supports the smooth operation of building services, maintenance, and service delivery functions.
Please click here to download the Job description for this role. (Right-click and select "Open in new tab" so you can keep the job description open while completing your application)


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