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# 1st Line Support Engineer - IT Helpdesk

- **Company:** Advantage Limited
- **Location:** Grimsby, UK
- **Salary:** £26,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Information Systems, Microsoft Office, Windows Servers, Microsoft PowerPoint, Microsoft SharePoint, Software Deployment, Windows Desktop, Microsoft InTune
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2314346e6844ad2c

## About the Role

Do you have experience in Microsoft Windows Server?, · Active Directory administration - user and group management, OU structure, basic GPO support, password resets and account lockouts

· Microsoft 365 administration - Exchange Online (mailboxes, shared mailboxes, distribution lists), Teams, SharePoint and OneDrive, licence assignment, plus basic MFA and Conditional Access support

· Microsoft Office / Microsoft 365 Apps (Outlook, Word, Excel, PowerPoint) - install, configure and troubleshoot

· Windows desktop support across Windows 11 Pro - build, deployment and fault resolution

· Endpoint management - Intune or equivalent MDM, software deployment, patching awareness

· Experience in an IT Support/1st Line/Helpdesk/Service Desk environment is essential

· Basic understanding of information systems.

· Exemplary communication skills with the ability to explain IT issues to non-IT people.

· An analytical, trouble-shooting mind-set, with a problem-solving personality.

## Description

Due to continued growth and success, an exciting opportunity has arisen for a 1st Line Support Engineer - IT Helpdesk to join our growing organisation.

If you have previous IT Support, Help desk, Service Desk experience and you are looking to work in a fast-paced and rewarding IT Support environment, this could be for you!

The successful candidate will be trained and have the option to improve and develop existing skills., · Provide 1st line IT Support to staff & dealers of Advantage Finance Limited

· Follow escalation procedures to ensure Service Level Agreements are met

· Managing issues through to closure

· Identifying recurring issues, outages and trends

· Provide ongoing documentation and improvement of processes

· Install and configure computer hardware operating systems and applications

· Support the roll-out of new end-user solutions, including hardware and applications

· Assist with training and development of First-Line Support Engineers


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