> Markdown version of [/jobs/ext/830868-service-design-introduction-itil](https://www.wearedevelopers.com/jobs/ext/830868-service-design-introduction-itil). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Design & Introduction - ITIL - **Company:** Methods Business - **Location:** Newcastle upon Tyne, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Cyber Security, Live Connect (Windows), Microsoft Office, Service Design, Servicenow - **Published:** June 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=0f38b979caefe7c9 ## About the Role Do you have experience in ServiceNow?, Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align with ITILprocesses., This role would best suit an individual who has a proven track record in delivery in a similar role * Proven Experience and execution of service design/architecture and Introduction * Experience of working in a high-pressured environment * ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable) * Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis * Supplier management experience * Experience in case management toolsets - preferably ServiceNow * Excellent working knowledge of Microsoft Office - particularly Excel * Proven experience in communicating with a variety of stakeholders at different levels * Strong Team working skills * Able to work without supervision * Strong inter-personal skills ## Description Responsible for the planning and coordination of resources to ensure that services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled. Requirements * Responsible for the creation of service designs in accordance with the agreed service level targets * Responsible for the design and documentation of ITIL based service support models * Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard models and the consideration of service-related non-functional requirements during on-boarding. * Documentation of the responsibilities of suppliers in service support and that the responsibilities match their contractual commitments * Provides coordination between projects, suppliers, Service Operations, and live services teams * Updates to the Service Catalogue to ensure it is maintained, contains accurate information on all operational services and those being prepared to be run operationally * Ensuring that the service designs follow the standard approach for Capacity, Availability, Information Security and IT Service Continuity Management * Identification of the Operational Level Agreements and underpinning contracts required to operate the service * Creation or amendment of standard Service Designs, Service sheets and user-facing service collateral * Documentation of process flows across all in-scope service support processes ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)