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# IT System Administrator

- **Company:** Surecomp
- **Location:** Hamburg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Audit Trail, Data Recovery, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, NetApp Applications, Networking Basics, Network Connections, Zero Trust Network Access, Virtual Local Area Networks, Virtualization Technology, Enterprise Software Applications, Okta, Juniper, Information Technology, Network Support, Laptops, Commvault, Vmware
- **Published:** May 26, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=77be22590d611367

## About the Role

Do you have experience in Windows?, * Excellent communication skills in English and German

 * Excellent customer service skills, positive attitude, and the ability to communicate well in a timely manner with employees at all levels
 * Highly self-motivated and autodidact
 * Attention to details and strong numeracy skills
 * Strong organizational and time management skills
 * Ability to prioritize tasks effectively
 * Ability to work as part of a team and independently
 * Strong work ethic, Proactive, Self-motivated and Results-driven

## Description

We are seeking a highly skilled IT System Administrator to join our global IT operations team. This role combines end-user support with on-site infrastructure management, supporting Surecomp's environment.., End User & IT Support

 * Provide technical support for desktops, laptops, mobile devices, and enterprise applications
 * Troubleshoot issues related to Windows/Linux OS, Office 365, network connectivity, VPN, and user access
 * Support identity and access management via Okta (SSO, MFA)
 * Handle user-related security incidents in coordination with SOC

On-site Infrastructure & Server Environment

 * Maintain server cabinet / edge infrastructure
 * Support VMware hosts, Juniper switches, and Checkpoint connectivity
 * Perform hardware diagnostics and connectivity validation

Virtualization & Systems Administration

 * Support VMware (monitoring, restart, troubleshooting)
 * Administer Windows Server and basic Linux systems

Backup & Recovery

 * Monitor backups using Commvault
 * Perform restore tests
 * Support data recovery drills and failover scenarios

Endpoint Security

 * Respond to CrowdStrike alerts
 * Execute containment actions and escalate when needed

Network Support

 * Troubleshoot VLANs, switching, and firewall connectivity
 * Coordinate changes with global teams

Global Operations & ITSM (JIRA)

 * Work in a global follow-the-sun model
 * Manage all work via JIRA tickets
 * Maintain documentation and SLA tracking
 * Participate in weekly global IT meetings
 * Collaborating with global IT teams

Security Responsibilities

 * Enforce MFA and Zero Trust principles
 * Ensure audit logging
 * Follow NIST / ISO 27001 best practices

Requirements

Knowledge and Experience

 * Office 365, Active Directory, DNS, DHCP
 * Windows Server 2012-2025
 * Windows 11
 * VMware
 * Networking fundamentals

Advantageous technical skills

 * Linux
 * Commvault
 * NetApp / NAS
 * Checkpoint
 * Okta (SSO, MFA)
 * CrowdStrike


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