> Markdown version of [/jobs/ext/832452-desktop-supervisor](https://www.wearedevelopers.com/jobs/ext/832452-desktop-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Supervisor - **Company:** M Group Ltd - **Location:** Dartford, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Network Architecture, Microsoft PowerPoint, Performance Monitor - **Published:** June 11, 2026 - **Apply:** https://www.totaljobs.com/job/desktop-supervisor/m-group-job107512890 ## About the Role * Do you have the ability to negotiate and manage stakeholders? * Do you have proven IT skills particularly - MS Office -excel, word, power point Thames Water Metering Systems, TEAMS, FYLD? * Are you an effective communicator, both verbally and written? * Do you have a strong analytical capability with the ability to collaborate and build relationships with operatives? * Do you have strong organisational skills and the ability to prioritize tasks in a fast-paced environment? * Are you a flexible Team worker, with the ability to work volumes under pressure? ## Description Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to be a part of it? What will you be doing? You'll work collaboratively with framework contractors, direct operational teams and the service delivery team to ensure to enable delivery in compliance with clients challenging SLA's. Delivering customer excellence and working compliantly to ensure we deliver compliant regulatory performance. You'll be responsible for all performance reporting for Engineers KPIs, which ensure we are achieving against client KPI targets. Manage and deliver all Metering project work, as required example - Riser Cupboards, Analysis data to create and produce work batches for plumbers to attend. You'll need to manage all resource activities, annual leave, sickness trackers and escalate where gaps arise. Ensure all mandatory training is allocated to minimise operational disruption. Ensure training is attended prior to expiration to ensure 100% training compliance across the plumbing teams. We'll need you to complete plant compliance checks and ensure PUWER audits are completed, and actions are escalated. You'll collate stock sheets and escalate to relevant party for sign off and approval along with handling the completion of desk top audits, review and sign off FYLD audits and issue relevant PTW - escalating any issues as they occur. You'll monitor Samsara, Asset Go & People Safe systems to escalate any issues and ensure the plumbing team are working safely and compliantly. You'll process any van PCN's as they are received and set up all required accounts and activations and ensure these are deactivated as per the leaver's procedures - SIRT, FSL, TEAMS, Phones etc. You'll work a 45 hour week, Monday-Friday 07:30 to 17:00. 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