> Markdown version of [/jobs/ext/833039-customer-reliability-engineer-airflow](https://www.wearedevelopers.com/jobs/ext/833039-customer-reliability-engineer-airflow). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Reliability Engineer, Airflow - **Company:** Astronomer, Inc. - **Location:** Philadelphia, NY, United States (Remote available) - **Salary:** $125,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Airflow, Amazon Web Services, Microsoft Azure, Cloud Engineering, Information Engineering, DevOps, Distributed Systems, Issue Tracking Systems, Python (Programming Language), PostgreSQL, Open Source Technology, Reliability Engineering, Software Engineering, SQL Databases, Google Cloud, Snowflake, Kubernetes, Docker, Amazon Redshift, Databricks - **Published:** June 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a297ffaf533cd380 ## About the Role Do you have experience in Zoom?, * Data Engineering background * 4 years of experience with Python * 1 year of experience in Airflow administration and DAG creation * Experience with Kubernetes/Docker/Containers * Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure) * Problem-solving and troubleshooting abilities * Ability to work well with autonomy and independence * Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom * Experience mentoring junior team members Bonus points if you have: * Contributions to open-source projects * Customer Support experience * Familiarity with SQL and PostgreSQL * Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools ## Description As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. You'll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service. CRE is Astronomer's support team. Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn. When you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber when they tell you what is wrong with the pipes? Are you the kind of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you. What you get to do: * Learn and build expertise across several software engineering disciplines, including: * Airflow and data engineering * Kubernetes * Cloud Engineering * Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more. * Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you'll see it all here. * Spend up to 20% of your time on side projects that contribute to Astronomer's overall success, such as contributing to the open-source Airflow repository or developing Astronomer's internal monitoring and alerting systems built on Airflow. * Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning! * Work directly with our customers' data engineers, system admins, DevOps teams, and management. * Provide feedback from your experience that can shape the direction of the Airflow project. * Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide "white glove" guidance on the path to production. * Participate remotely within a fully distributed team. * Help maintain 24x7 coverage through a specified 6-hour pager period during your work day. * Participate in paid on-call rotation for weekend coverage. ## Related Videos - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Enjoying SQL data pipelines with dbt](https://www.wearedevelopers.com/videos/823-enjoying-sql-data-pipelines-with-dbt) - [AI Model Management Life Circles: ML Ops For Generative AI Models From Research to Deployment](https://www.wearedevelopers.com/videos/1152-ai-model-management-life-circles-ml-ops-for-generative-ai-models-from-research-to-deployment) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers)