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# Technical Specialist

- **Company:** Everforth Apex
- **Location:** Boise, ID, United States
- **Salary:** $43,680.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, System Configuration, Issue Tracking Systems, Salesforce.Com, Computer Equipment, Servicenow
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/776625d7-b485-4575-a2fe-0d732c4850d2

## About the Role

* Entry-level IT support or technical background, such as IT Support or Field Technician.
 * Experience installing, configuring, and troubleshooting hardware and software.
 * Familiarity with mobile devices, with a preference for iOS and some exposure to Android.

Skills:

 * Ability to follow documented processes and directions.
 * Comfortable performing repetitive tasks with attention to detail.
 * A flexible and team-oriented attitude.

Preferred Qualifications

 * Experience using Salesforce and/or ServiceNow for ticketing.
 * Prior imaging or device deployment experience.

## Description

Our client is seeking a Technical Specialist to support hardware and software operations within a distribution and imaging environment. This role focuses on installing, configuring, testing, maintaining, and shipping equipment, primarily mobile devices, while working closely with a small onsite technical team. This position is a backfill with built-in knowledge transfer prior to the current technician's retirement., * Install, configure, test, troubleshoot, and maintain computer hardware and software.

 * Assist with device imaging for equipment being shipped to stores and distribution centers.
 * Charge, diagnose, clean, and prepare returned or new equipment for redeployment.
 * Label new and used equipment in accordance with internal processes.
 * Support ordering and validation of mobile devices, primarily iOS devices such as iPads and some Android devices.
 * Ensure devices are functioning correctly and configured for the appropriate store or location.
 * Assist with packaging and shipping equipment as needed.
 * Work closely with the team to support ongoing projects and daily operational needs.
 * Utilize Salesforce and ServiceNow for ticket tracking and documentation.
 * Perform repetitive, process-driven tasks with a high degree of accuracy and consistency.


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