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# Spanish Bilingual Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Oshkosh, WI, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Identity and Access Management, Issue Tracking Systems, Microsoft Office, SAP (Applications), ServiceNow IT Service Management, Office365, User Administration, Servicenow
- **Published:** June 23, 2026
- **Apply:** https://www.dice.com/job-detail/b5913243-2b3a-4dc3-a69e-971be208833c

## About the Role

* Strong interest in IT support and troubleshooting (entry-level candidates encouraged)
 * Familiarity with Windows 10/11 and Microsoft Office suite
 * Basic understanding of Active Directory and account management
 * Exposure to or knowledge of Office 365 environment
 * Experience with or understanding of ticketing systems (ServiceNow preferred)
 * Excellent customer service and communication skills
 * Ability to multitask and prioritize in a fast-paced environment

Preferred Skills

 * Help Desk / Service Desk support
 * Technical troubleshooting and phone support
 * ServiceNow
 * Office 365 / Microsoft 365
 * Active Directory
 * Windows OS and desktop support
 * Hardware support and break/fix
 * Ticketing systems
 * Password resets and access management

## Description

Our client is adding a Spanish Bilingual Service Desk Technician to support their global Help Desk team. This role serves as the first point of contact for end users, providing high-quality technical support across phone, email, and chat channels. It's an excellent opportunity for an entry-level candidate to gain hands-on experience in a large enterprise environment and build a strong technical foundation.
Responsibilities

 * Provide first-level technical support for end-user issues via phone, email, and chat
 * Log, track, and manage incidents and requests using ServiceNow ticketing system
 * Troubleshoot hardware, software, and access-related issues in a Windows environment
 * Support and resolve Office 365 (O365) issues, including those tied to ongoing migration efforts
 * Handle common requests such as password resets, account unlocks, and access provisioning
 * Assist with Microsoft Office applications, desktop support, and general break/fix issues
 * Support Active Directory tasks including user account management and permissions
 * Troubleshoot SAP-related access and basic functionality issues
 * Escalate complex issues to higher-level support teams as needed
 * Deliver excellent customer service while maintaining strong communication and documentation practices


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