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# Manager Product Support (Technology)

- **Company:** Caterpillar
- **Location:** Mossville, IL, United States
- **Experience:** Expert
- **Salary:** $147,760.0 - $221,640.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Computer Engineering, Information Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6c90659a34dd4991

## About the Role

* Education Requirement: Bachelor's degree in an accredited Mechanical Engineering, Electrical Engineering, Computer Engineering, Computer Science, or other Engineering curriculum. 10 years of experience in a management capacity will also be accepted in lieu of a degree.

 * Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

 * Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

 * Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

 * Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

 * Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

 * Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

What Will Set You Apart (Top Candidates Will Have):

 * 6 Sigma Green Belt experience
 * Excellent problem-solving skills
 * Excellent written and verbal skills
 * Experience with telematics, site grading technologies, or safety sensing systems
 * Product/customer support, quality, or aftermarket related experience

## Description

* Lead, manage, and support NPI program product support deliverables to achieve business goals.
 * Own the product support NPI process to meet program goals related to process improvements, field follow deliverables, and solution high impact commercial issues
 * Lead support focused projects that include cross functional members within the organization to achieve business goals
 * Lead, direct and grow a service engineering team focused around Cat Command technology

What You Will Have (Basic Requirements)


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