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# Desktop Support Tech

- **Company:** NTT
- **Location:** Hyattsville, MD, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Software Applications, Backup Devices, Computer Networks, Ghost (Backup Software), Microsoft Office, System Center Configuration Manager, Citrix Systems, Connectivity Problems, Office365, Laptops, Network Server, Windows Client
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=983326514f3a462e

## About the Role

* Minimum 1 years of experience in a variety of Intel based PCs, laptops and servers; network printers, and Androids/Iphones
 * Minimum 1 years of experience with Windows 10/11, MS Office, Citrix, MECM and Ghost
 * Ability to obtain a Public Trust Security Clearance

## Description

* Be able to assist and coordinate special projects involving workstation software installs and configurations
 * Working knowledge of computer hardware to include Dell and HP
 * Be able to analyze, log, track and resolve software/hardware matters pertaining to network connectivity issues, printer, and other software applications
 * Perform troubleshooting to isolate and diagnose common system problems
 * Be able to install, configure, troubleshoot hardware and software for desktop, laptops and other equipment
 * Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures
 * Be familiar with Windows, M365, MECM (SCCM) and know imaging and backup procedures
 * Must be able to work without constant supervision.
 * Must have great communication and customer service skills.


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