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# Desk side Support Engineer

- **Company:** Braintree - PayPal
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cascading Style Sheets (CSS), IBM Hardware Management Console, Information Management, Microsoft Office
- **Published:** June 30, 2026
- **Apply:** https://www.dice.com/job-detail/298a7e83-4ccf-4585-9d1a-de7233d31a13

## About the Role

Excellent communication and conversation skills (Verbal and Written)

 - Good documentation skills

 - Good working knowledge of MS OFFICE & Windows

 - Should have a great customer handling skill

 - Able to handle hardware issues, Software, and printer issues

 - High level of acceptance

 - Can drive HCL's value and its methodology

Other Skills / Experience:

. Ability to learn new information quickly

· Ability to integrate as a cross-functional, team player

· Personal dedication to providing high quality, superior service

· Ability to work flexible hours when necessary to cover for other help desk analysts and to be on call during the week

· Customer Focus

· Teamwork

· Technical Expertise & Troubleshooting

· Interpersonal Effectiveness

· Concern for H/W Order and Quality for EUC build

Years of Experience:

Total : 6 - 8 years' experience in Field Services support, tech Bar, Windows 10 and 11 upgrade, Hardware management for EUC, Information Management, or Customer Service management. Hub & SPOKE model, Device ordering

Relevant:

5-6 years of FSO Manager experience

Certification requirements:

 - Preferred MCP/MSCE/MSCA or HDI CSS

 - ITIL knowledge of V2/V3/V4 especially on Service Desk, Incident, Problem, and Change Management preferred

Education requirements:

 - Bachelors / Masters / Equivalent



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