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# Consultor/a Salesforce Service Cloud BYOC

- **Company:** Grupo NS
- **Location:** Madrid, Spain (Remote available)
- **Salary:** €26,000.0 - €30,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Middleware, Routing, Salesforce.Com, Simple Object Access Protocol (SOAP), Solution Deployment Descriptor, Web Services, Load Balancing, Restful APIs
- **Published:** May 17, 2026
- **Apply:** https://www.opcionempleo.com/jobad/es6187becffacbcf8c5e3059e5b12a9ef9

## About the Role

Buscamos un perfil con alrededor de 3 años de experiencia en Salesforce Service Cloud, especializado en Digital Engagement, Omni-Channel y Build Your Own Channel (BYOC), con capacidad para diseñar e implementar soluciones escalables orientadas a la atención al cliente., * Experiencia de 2 a 3 años en Salesforce Service Cloud.

 * Experiencia en configuración y personalización de la plataforma.
 * Conocimientos sólidos de Digital Engagement.
 * Experiencia en BYOC (Build Your Own Channel).
 * Conocimiento de:

 * APIs REST / SOAP
 * Web Services
 * Middleware
 * Platform Events
 * Experiencia con Omni-Channel y estrategias de routing.
 * Capacidad para diseñar soluciones escalables y orientadas a eficiencia operativa.
 * Titulación universitaria en Ingeniería o similar.

Requisitos valorables

 * Experiencia con bots y automatización avanzada.
 * Conocimiento de arquitecturas event-driven.
 * Certificaciones Salesforce.

Competencias

 * salesforce service cloud
 * Digital Engagement
 * Omni-Channel
 * Build Your Own Channel (BYOC)
 * Automatización de procesos
 * Flows
 * bots
 * Platform Events

## Description

En Grupo NS buscamos incorporar un/a Consultor/a Salesforce Service Cloud con experiencia en omnicanalidad e integración de canales digitales para participar en proyectos de transformación digital y mejora de la experiencia de cliente., * Configuración y personalización de Salesforce Service Cloud.

 * Diseño e implementación de soluciones de atención al cliente omnicanal.
 * Gestión de canales digitales: chat, WhatsApp, SMS, email y redes sociales.
 * Configuración de Omni-Channel:
 * Routing por skills, capacidad y prioridad.
 * Gestión de presencia.
 * Balanceo de carga.
 * Desarrollo e integración de canales personalizados mediante BYOC (Build Your Own Channel).
 * Integración con sistemas externos a través de APIs, web services y middleware.
 * Automatización de procesos mediante Flows, bots y Platform Events.
 * Participación en arquitecturas event-driven y mejora continua del servicio.


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