> Markdown version of [/jobs/ext/84265-it-help-desk-manager](https://www.wearedevelopers.com/jobs/ext/84265-it-help-desk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Manager - **Company:** Rp Technology Services, Inc. - **Location:** Bridgewater, NJ, United States (Remote available) - **Experience:** Expert - **Salary:** $75,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Amazon Web Services, Antivirus Softwares, Microsoft Azure, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Windows Servers, Network Architecture, Remote Service Software, TCP/IP, Virtualization Technology, Network Routers, Google Cloud, Cloud Platform System, Firewalls (Computer Science), Computer Equipment, Server Operating Systems & Platforms, Vmware - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6630e1ee21ee29e7 ## About the Role * Minimum of 5 years of experience in IT support management. * Strong technical background and experience with a variety of technologies, including but not limited to: VMware, Windows Server, Active Directory and networking concepts. * Excellent communication skills and the ability to manage relationships with clients. * Strong leadership skills and the ability to manage and develop a team of support technicians. * Experience with service management tools. ConnectWise is preferred. * Ability to work independently and manage multiple priorities effectively. Preferred Qualifications (Bonus Skills): * Strong understanding of computer hardware, software and networking concepts. * Experience with desktop and server operating systems. * Knowledge of network infrastructure, including routers, switches, firewalls, and VPNs. * Familiarity with virtualization technologies, such as VMware or Hyper-V * Experience with cloud computing platforms, such as AWS, Azure, or Google Cloud. * Understanding of cybersecurity principles and best practices. * Experience with endpoint security tools, such as antivirus, antimalware, and encryption software. * Knowledge of backup and disaster recovery concepts and tools. * Experience with remote support tools and technologies. * Understanding of Active Directory, including user and group management and security permissions. * Basic understanding of networking concepts, such as TCP/IP, DNS, and DHCP. * Ability to document technical issues and resolutions in a helpdesk ticketing system. * Excellent communication skills, both written and verbal, to effectively communicate with end-users and escalate issues as necessary. * Willingness to learn and stay up-to-date with the latest technologies and industry trends. ## Description Seeking an experienced and highly technical IT Helpdesk Supervisor to join our Managed Service Provider (MSP) team. The IT Helpdesk Supervisor will be responsible for overseeing a team of support technicians and ensuring the timely resolution of IT issues for our clients. The ideal candidate will have a minimum of 10 years of experience in IT support management and a strong technical background., * Supervise and lead a team of support technicians, including training and development, performance management, and scheduling. * Ensure that all support requests are addressed in a timely manner and to the satisfaction of the client. * Monitor service level agreements (SLAs) and ensure that they are met or exceeded. * Maintain and improve upon existing IT support processes and procedures. * Identify opportunities for process improvement and implement changes as necessary. * Manage relationships with clients and act as a liaison between clients and the technical support team. * Provide technical support and guidance to the support team when necessary. * Ensure that the support team is up to date with the latest technologies and industry trends. * Maintain accurate documentation and records related to support activities. * Participate in on-call rotation for after-hours support. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Should Tech Managers Be Developers First? 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