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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** The Greater Cincinnati School Application Consortium - **Location:** Cincinnati, OH, United States - **Experience:** Starter - **Salary:** $40,000.0 - $45,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Windows, Active Directory, Microsoft Outlook, Microsoft OneNote, Network Architecture, Microsoft SharePoint, SQL Databases, Wireless Networks, Network Server - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a54dd6b7d1a648ce ## About the Role * Working knowledge of Microsoft Windows Operating Systems, Servers (Exchange, SharePoint, SQL) and Networking (Active Directory). * Working knowledge of Microsoft Office Suite (Outlook,Word, Teams, OneNote). * Able to perform basic network troubleshooting. * Able to follow directions, work independently and show initiative within the guidelines established by the IT Coordinator. * Must possess strong customer service and communication skills, including powerful listening and problem-solving skills., * High School Diploma required. * Minimum of 1-2 years of experience in a help desk or technical support role. * Experience in a school setting preferred. * Must possess a valid driver's license and have own transportation. Language Skills: Ability to communicate effectively with Students, Staff, and the public. The ability to communicate complex messages and problems simply and effectively. Other Skills and Abilities: Ability to maintain confidential information, be prompt and reliable. Must be able to work independently, and proactively handle problems that may arise. ## Description Job Summary: The Technical Support Specialist maintains and supports the district's end-user technology, including all workstations, laptops, and peripheral equipment. Installs, maintains, and supports district-approved software. Provides support for basic network troubleshooting, maintenance, and recovery., * Provides on-site and remote support for hardware, software and associated peripherals troubleshooting, maintenance, installation, and upgrades. * Provides basic operating system installation and troubleshooting. * Assists in the creation and testing of standard images for ail workstations. * lnstalls new technology and relocates existing technology as required. * Executes periodic technical "clean up" tasks as needed. * Sets up and troubleshoots computer connections to the district network, internet, e-mail, other district applications and network servers. * Assists with the maintenance, installation and troubleshooting of the district's network infrastructure, local and wide-area, wired and wireless network components as well as network-defined peripherals. * Responds, in a timely manner, to assigned requests in the district's problem reporting system. * May provide ad-hoc user training in response to problem resolution. * Manages the movement of equipment offsite to outside vendors for repair. * With the network administrator, troubleshoots researches and resolves virus and spyware issues. * Provides recommendations concerning appropriate configurations of desktop technology. * Performs routine maintenance on desktops, operating systems, and software. * Proactively recommends modifications or upgrades to minimize or avoid failures or down-time. * Manages researches and evaluates hardware/software as needed. May serve as subject-matter expert for technology related to specific projects assigned by district IT Coordinator. * Recommends procedures and/or services that may be beneficial to improve productivity and/or conserve financial resources. * Works professionally with support vendors to open and resolve technical issues that are beyond in-district personnel skill. * Implements security procedures, software, and "policies" to keep district technology and data secure from internal and external attacks. * Provides technical support and expertise to district personnel. Serves as a resource person, able to respond to questions about technology (hardware and software). * Functions as backup for the network administrator as needed. * Pursues personal goals to improve future performance. Participates in a variety of activities to keep current with advances in technology. * Participates in decisions concerning hardware and software acquisitions. * Works with district consultants and other technology vendors as needed. * Assists with inventory management of district technology. * With the IT Coordinator manages receipt of new equipment and software, including the parts depot. * Facilitates communication regarding the use of technology. * Promotes the ethical use of technology. * Works cooperatively to support a successful team effort. * Takes initiative to solve problems independently but knows when to call for assistance. * Other duties as assigned by the IT Coordinator. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [You’re a great coder? 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