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# End User Support Technician I

- **Company:** Blanchard Machinery
- **Location:** West Columbia, SC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Information Systems, Desktop Computing, Windows Servers, Peripherals, Computer Equipment, Laptops
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8d578dee0c12d017

## About the Role

Do you have experience in Customer relationship building?, Do you have a Associate's degree?, * Associates degree in Information Systems or 2-years related experience in professional office environment required.

 * CompTIA A+ preferred.
 * Result oriented and focused on continuous process improvement.
 * Prior service desk experience preferred.
 * Knowledge of general IT skills, ability to learn and navigate new software quickly.
 * Knowledge of Microsoft 365 and Windows OS.
 * Basic knowledge of networks and windows servers.
 * Ability to adapt to changing priorities; meets deadlines and work well under pressure.
 * Must possess a customer centric mindset along with the ability to build strong relationships.
 * Excellent interpersonal, written and oral communication skills.
 * Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
 * Personal commitment to continuous improvement and service excellence.
 * Ability to work independently with limited supervision.

## Description

End User Support Technician I will provide daily customer support by providing technical assistance on hardware, PC, mobile and various IT applications., * Contributes to a positive work environment and promotes the vision, mission and values of Blanchard Machinery Company.

 * Model the way for safe, environmentally sound and healthy work behaviors in support of all Blanchard Machinery Health and Safety Policies, programs and initiatives.
 * Responding to end user support calls/walk-ins/emails to troubleshoot the issue and taking necessary steps to resolve the incidents on first call status.
 * Use the company IT service desk system and keep accurate records of the incidents.
 * Build and configure Desktop/Laptop/Mobile Devices for new users and/or upgrades.
 * Contact software and hardware vendors to request service regarding defective products.
 * Assist with password resets on various internal software and applications.
 * Provide support for desktops, laptops, printers, peripherals, desk phones, mobile devices and warranty replacements.
 * Help manage company printer fleet and ensure uninterrupted operations.
 * Maintain accurate records and update documentation as they change.
 * Ability to work after hours and emergency response as needed.
 * Other duties as assigned.


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