> Markdown version of [/jobs/ext/8585-it-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/8585-it-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician - **Company:** Sardine - **Location:** Spain (Remote available) - **Salary:** €45,000.0 - €80,000.0 - **Contract:** Permanent contract - **Skills:** Asana, Google Chrome, Human Resources Information System (HRIS), Github, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Information Technology, Slack, Casper Suite, Gsuite - **Published:** May 20, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=a3aee3b6c2d51e42 ## About the Role Do you have experience in macOS?, * 2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment (startup or high-growth experience is a plus). * Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support. * Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows. * Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience. * A self-starter who can efficiently prioritize a daily ticket queue, manage a diverse workload, and know when to escalate complex issues to senior IT staff. Preferred tooling & skills: * System Administration: Experience supporting users within JAMF, BetterCloud, 1Password, and GitHub. * Collaboration & Productivity: Proficiency in supporting enterprise environments for Slack, Asana, Chrome, and Microsoft Office. * HRIS: Familiarity with HRIS automation tools like Rippling for user lifecycle management. ## Description As an IT Helpdesk Technician at Sardine, you'll support the systems that keep our global, remote-first team productive and secure. You'll be responsible for executing day-to-day IT operations, from device management and access controls to hands-on technical support. This role sits at the intersection of IT, Security, and People teams. You'll be a reliable partner across the company, helping us deliver a seamless, secure, and efficient employee experience as we grow. What you'll be doing: * Maintain and support core IT systems, including Google Workspace and device management (JAMF). * Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team. * Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly. * Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video. * Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana). * Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [HR & Tech: Why can't we be friends?](https://www.wearedevelopers.com/videos/1493-hr-tech-why-can-t-we-be-friends) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)