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# Level 1 IT Technician

- **Company:** DigaCore Technology Consulting
- **Location:** Schaumburg, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Documentation, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Networking Basics, Network Routers, Office365, Software Troubleshooting, Firewalls (Computer Science), Network Server
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f4fb2ac88d7b7772

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * 2-4 years of hands-on IT support experience (MSP experience preferred)

 * Strong troubleshooting skills across Windows, Microsoft 365 and end-user environments.
 * Experience with AD, DNS, DHCP and basic networking
 * Familiarity with RMM and PSA tools (ConnectWise is a plus)
 * Ability to prioritize and multi-task in a fast-paced environment.
 * Strong analytical and problem solving skills.
 * Strong communication skills and a client-first mindset.
 * Willingness to learn, adapt and grow in a fast-paced environment.
 * Healthcare experience a plus.
 * Bachelor's degree in IT or relevant certifications a plus (A+, Network+, etc.)

## Description

This is a dedicated onsite role supporting one of our clients. You'll be the go-to technician on the ground, handling their day-to-day IT needs while partnering closely with our helpdesk and client success teams at our HQ. This role is a mix of hands-on support, problem-solving, and relationship management. You'll need to be comfortable working independently, communicating directly with end users (including leadership), and keeping things running smoothly in a fast-moving environment.

What You'll Do:

 * Provide onsite and remote support for workstations, servers, printers, networks, and vendor-specific hardware and software.
 * Troubleshoot and resolve issues across Windows servers, Active Directory, Office365, and DNS.
 * Support basic networking (WAN, LAN, VPN, connectivity issues, routers, firewalls, and security).
 * Monitor systems and promptly respond to alerts and notifications.
 * Maintain system documentation using ConnectWise and IT Glue.
 * Communicate clearly with end users (including C-level executives), keeping them informed and confident in the process.
 * Parter with internal teams to manage and improve the client's IT environment.
 * Collaborate with third-party vendors for issue resolution, when needed.
 * Diagnose and troubleshoot technical issues for end users and C-level executives onsite and remotely.
 * Perform any other assigned tasks.


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