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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Clear Correct Level 2 Lead - **Company:** ClearCorrect - **Location:** Berlin, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, JIRA, Microsoft Azure, Cloud Computing, System Configuration, Software Debugging, DevOps, Monitoring of Systems, Identity and Access Management, Issue Tracking Systems, Systems Development Life Cycle, Azure Active Directory, Runbook, Software Deployment, Software Engineering, Systems Integration, Web Applications, Google Cloud, Okta, Reliability of Systems, Information Technology, Zendesk, Servicenow - **Published:** May 29, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=df616e927a8d6366 ## About the Role Do you have experience in Zendesk?, Do you have a Bachelor's degree?, * B.S. in computer science or similar field or equivalent experience preferred * 3-5 years of experience in technical support, software support, or similar role * Strong troubleshooting skills with web-based applications, APIs, and system integrations * Basic understanding of software development lifecycle (SDLC) and deployment processes * Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.) * Familiarity with logs, monitoring tools, or debugging techniques * Strong communication skills with ability to translate technical issues clearly * Exposure to identity/access management tools (Okta, Azure AD, etc.) * Familiarity with cloud platforms (AWS, Azure, GCP) * Experience working in a DevOps or engineering-adjacent environment * Fluency in English is mandatory, additional languages are a plus ## Description We are looking for a forward-thinking Helpdesk Analyst to join our Global Software team in a role that blends technical support with DevOps principles. This position focuses on supporting internal software systems, improving reliability, and proactively identifying and resolving issues before they impact the business. This is not a traditional helpdesk role-this individual will work closely with engineering, product, and infrastructure teams to monitor systems, analyze trends, and contribute to automation and continuous improvement efforts., * Provide Tier 1-2 support for internal software applications, systems, and tools * Act as the first line of defense for system issues, triaging and escalating with strong diagnostic context * Monitor system health, logs, and alerts to proactively identify and resolve issues * Identify patterns in incidents and partner with engineering teams to address root causes * Contribute to automation of repetitive support tasks (scripts, workflows, tooling) * Maintain and improve internal documentation, runbooks, and knowledge base articles * Support software deployments, releases, and user acceptance activities as needed * Collaborate with DevOps and engineering teams on system reliability and performance improvements * Advocate for improved observability, alerting, and incident response practices * Assist in access management and system configuration in partnership with IT/security Non-essential Functions and Duties: * Other duties as assigned by a supervisor or manager * Lead a team of 2 or more employees ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)