> Markdown version of [/jobs/ext/861252-it-2nd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/861252-it-2nd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT 2nd Line Support Engineer - **Company:** Advanced Resource Managers - **Location:** Ampthill, UK - **Contract:** Temporary contract - **Skills:** Active Directory, Microsoft Office, Microsoft Operating Systems, Remote Desktop Services, Information Technology - **Published:** June 3, 2026 - **Apply:** https://www.arm.co.uk/jobs/it-2nd-line-support-engineer-19998/ ## About the Role We're looking for someone who has experience in IT support and is passionate about delivering excellent service to others. You should be a great communicator, with a strong sense of teamwork and initiative., * Previous experience in technical support or IT troubleshooting, preferably in a corporate or office environment. * Strong customer-first approach, always putting the user experience first. * Experience with Microsoft operating systems and supporting the Microsoft Office suite. * A proactive, self-starter who's eager to learn and collaborate with others. * Familiarity with Active Directory for basic administration tasks. * Excellent problem-solving abilities, with experience providing support both in person and remotely (via phone, chat, or remote desktop). * Team-oriented, with the ability to work independently when required. * Strong communication and problem-determination skills. * A flexible "can-do" attitude and a willingness to adapt to changing needs. * A clean driving license and willingness to travel to other UK locations if necessary. ## Description We are looking for a friendly and proactive Technical Support Specialist to join our team. You will provide day-to-day support to our users, helping them with their computers, mobile devices, printers, and other technology tools. You'll play a vital role in making sure our teams have the right technology to do their best work, whether that's troubleshooting issues, guiding users through technical problems, or helping with the installation and maintenance of hardware and software. This is a great opportunity to be part of a supportive team where you can learn and grow in the field of IT. If you're someone who enjoys problem-solving, helping others, and working in a dynamic environment, we'd love to hear from you!, * Provide friendly and efficient technical support to users across a range of devices including desktops, laptops, smartphones, tablets, and printers. * Resolve technical issues using Service Central, aiming to meet agreed SLAs. * Assist with asset management, ensuring accurate tracking of devices and hardware. * Support project work such as hardware and software refresh programs, helping to roll out new technologies. * Deploy, maintain, and support iOS devices for users. * Create and update technical documentation, including processes and procedures to ensure consistency and clarity. * Contribute to server and network maintenance, working with the team to ensure smooth operations. * Travel to other UK locations for on-site support when needed., Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Your next 10x engineer isn't in your city. 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