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# Technical Process Specialist

- **Company:** Infosys Limited
- **Location:** Frankfurt am Main, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Software, User Environment Management, Computer Equipment
- **Published:** June 6, 2026
- **Apply:** https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25633&siteid=5439&PageType=JobDetails&jobid=2246541

## About the Role

* Valid Class B Driver's License - Good to have.
 * Willingness to Travel - Up to 4 hours daily to client locations.
 * Language Proficiency - Professional fluency in both German and English (C1 level).
 * Experience - Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).

Technical Knowledge:

 * Familiarity with EUC (End-User Computing) environments.
 * Experience with software and operating system installations and support.
 * Solid understanding of Microsoft products and competing solutions.
 * Problem-Solving Skills - Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

## Description

* Maintain applications, operating systems, and PC hardware components.
 * Resolve incidents in accordance with defined Service Level Agreements.
 * Provide end-user support on-site
 * Perform software staging, including preparation, installation, and configuration.
 * Handle logistics, manage inventory, and deliver equipment and services.


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