> Markdown version of [/jobs/ext/86485-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/86485-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Prime Inc. - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $89,003.0 - $98,904.0 - **Contract:** Permanent contract - **Skills:** Application Configuration Access Protocols, Software Applications, System Configuration, Desktop Computing, Networking Hardware, Networking Basics, Azure Active Directory, Office365, Peripherals, Microsoft InTune, Computer Equipment - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7504301dd35de003 ## About the Role * 5-7 years of professional technical troubleshooting experience or equivalent proven technical ability, with strong problem-solving and analytical skills. * Expert knowledge of PC/desktop hardware and internal components, including extensive experience supporting, configuring, and repairing equipment and peripherals. * Hands-on experience with M365, Intune, Azure Active Directory, desktop configuration, setup, and basic networking technologies. * Experience supporting customers via phone, email, chat, and in person, with a strong customer-service mindset and ownership of end-to-end issue resolution. * Strong communication skills, able to explain technical concepts clearly in business-friendly and user-friendly language and adapt style to different audiences. * Ability to research, interpret, and apply technical information across operating systems, protocols, standards, tools, manuals, and OEM documentation. * Self-directed and adaptable; able to multitask, manage competing priorities, and work independently in a fast-paced, changing environment, including after-hours support as needed. * Physical and travel requirements: ability to sit/stand for extended periods; move, kneel, bend, reach, and operate office and technical equipment; view screens for long periods; and travel regularly to onsite, offsite, and remote locations for support, meetings, and training. ## Description * Strong problem solver with a passion for technology, able to analyze, isolate, and resolve complex technical issues across systems and applications. * Customer-focused communicator who connects easily with end users and explains solutions clearly, patiently, and in a way tailored to each individual. * Multitasking, results-oriented contributor who thrives in technical environments, delivers high performance, and measures success through customer satisfaction and outcomes. * Self-driven "doer" who takes initiative with minimal direction, is accountable for commitments, and adapts quickly to change. * Team-focused culture builder who values collaboration, feedback, inclusivity, and contributes to a positive, respectful workplace. Role Responsibilities: * Support development and implementation of new computer projects and new hardware installations. * Provide training to end-users on company devices and software applications. * Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs. * Conduct research on, and make recommendations for, hardware and software products in support of procurement and development efforts. * Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. * Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels. * Construct, install, and test customized configurations based on various platforms and operating systems. * Collaborate with technology team members to ensure efficient operation of the organization's desktop computing environment. * Where required, administer, and resolve issues with associated end-user workstation network and software products. * Receive and respond to incoming calls, chats, and work orders regarding end-user issues in a timely manner. * Participate in meetings and collaborate with the rest of the Technology Support Team * If necessary, liaise with third-party support and other equipment vendors. * Ability to assist with after-hours support coverage and occasional travel to off-site locations. * Support IT onboarding and orientation for new hires, including device setup, system access, and initial application configuration. * Perform related duties consistent with the scope and intent of the position. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)