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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Temporary On Call (TOC) Service Desk Technician - **Company:** Integration Innovation, Inc. - **Location:** Huntsville, AL, United States - **Salary:** $37,440.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Issue Tracking Systems, Microsoft Office, Networking Basics, Azure Active Directory, Software Engineering, Office365, Information Technology, Zendesk, User Administration, Servicenow - **Published:** June 18, 2026 - **Apply:** https://www.clearancejobs.com/jobs/8982273/temporary-on-call-toc-service-desk-technician ## About the Role * Experience providing IT support in a professional environment. * Proficiency with Windows OS, Microsoft 365/O365, basic networking, and common enterprise IT tools. * Ability to work independently, respond quickly, and manage multiple tasks with minimal oversight. * Strong customer service skills with clear written and verbal communication. * Ability to troubleshoot both hardware and software issues effectively. * Must be able to report onsite when needed and be available for short-notice on-call scheduling. * Ability to obtain and maintain a U.S. government security clearance, * Experience with systems such as Active Directory, Azure AD, PDQ, Endpoint Manager, or similar enterprise management tools * Familiarity with ticketing systems such as Zendesk, Jira, ServiceNow, or equivalent. * ComptIA A+, Network+, or Security+ certification. * Previous work with distributed teams or multi-site technical support. ## Description i3 is seeking a Temporary On-Call (TOC) Service Desk Technician to provide flexible, as-needed technical support to team members across multiple locations. This position is ideal for someone who enjoys troubleshooting, rapid-response support, and contributing to a high-performing IT organization when demand spikes or coverage gaps occur. TOC technicians supplement the primary Service Desk team and may support day/night/weekend on-call rotations, depending on organizational needs., The TOC Service Desk Technician will support the IT Service Desk in tasks such as: * Providing Tier 1/Tier 2 technical support to local and remote users via phone, email, ticketing systems, or in person. * Troubleshooting issues related to hardware, software, networking, and user account access. * Documenting all troubleshooting steps, resolutions, and relevant details in the ticketing * Assisting with deployment, imaging, installation, configuration, and maintenance of IT systems and peripherals. * Supporting user account provisioning and updates within Office 365, Active Directory, and related. * Tracking and updating asset inventories, shipping/receiving equipment for remote users, and maintaining accurate records. * Participating in on-call rotations to provide after-hours support as required * Escalating advanced issues to senior technicians or engineers when necessary while maintaining ownership of user communication., * Position is as-needed and may require quick response times during on-call periods. * May involve supporting users across multiple i3 sites. * Professionalism, confidentiality, and adherence to company security practices are essential. * U.S. citizenship is required. Physical Demands * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms. * The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. * Regular i3 hours are 8:00 a.m. - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. 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