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# IT Help Desk - Field Technician 1

- **Company:** AllStates Consulting Services
- **Location:** Hyattsville, MD, United States
- **Experience:** Experienced
- **Salary:** $39,520.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Outlook, System Configuration, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Network Administration, Citrix Systems, Remote Access Technology, Remote Desktop Services, Connectivity Problems, Tablet Computers, Laptops
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=696480a778e9fb18

## About the Role

Must be able to work a solid 40 hour a week schedule

Must possess a Confidential clearance

Must be able to pass a NACI (T1)

Must have reliable transportation.

Must have at least 2 years of experience is this role.

Job Task:

 * Provide outstanding customer support assistance via phone and email in Windows 10/11.
 * Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
 * Meet SLAs in a high volume work environment.
 * Utilize solid MS Office 365 Outlook
 * Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
 * Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
 * Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.

WHAT YOU'LL NEED TO SUCCEED

 * IT related experience troubleshooting hardware and software, and connectivity issues.
 * IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
 * Familiarity with a high paced SLA driven environment
 * Experience troubleshooting Windows 11, MS Office 365 Outlook.
 * Experience configuring MAC desktops and Laptops
 * Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
 * Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
 * Knowledge of a Ticketing System.
 * High School Diploma or GED



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