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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** Butzel Long - **Location:** Troy, MI, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Application Integration Architecture, Microsoft Office, Break Fix, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d21a847d9643f8e2 ## About the Role * Demonstrated ability to work in a fast-paced collaborative environment. * High-level competency with Microsoft Windows 11/Office 365 products and software, and related processes. * Basic understanding of Active Directory and application integration including OU, security group, distribution lists, and group policy administration. * Prior experience supporting desktops, laptops, and other technology in an office setting is essential. * Qualified candidates will possess strong customer service skills with a desire to learn and grow within a collaborative team environment., * Associate's degree with one to two years of experience ## Description GENERAL PURPOSE: Butzel is seeking an IT Support Analyst I to join its Information Technology Department in the Firm's Troy office. The position reports to the Chief Information Officer and is responsible for delivering outstanding, proactive internal client support to the Firm's staff across its multiple offices. The IT Support Analyst I will provide occasional Break-Fix support, Video Conference support, and Equipment setups (MAC)., * Provide first-contact Help Desk support to all Butzel Long users via phone, e-mail, help desk ticketing software, or other channels, as appropriate. * Document all customer contact according to established team processes. * Provide resolution to reported technical issues in accordance with established Knowledge Base Articles. * Assign more complex Application, Break-Fix, and Network related issues to other team members based upon team procedures. * Identify potential global issues and notify team leadership. * Maintain awareness of team activities and global issues in order to provide accurate and timely status to Users. * Review existing Help Desk tickets on a regular basis and provide appropriate follow-up with Users. * Coordinate with other team members and the help desk vendor to resolve reported issues within an established timeframe to ensure optimal customer satisfaction. * Identify opportunities for process improvement and collaborate with team members with respect to documentation and implementation of these process improvements. * Provide occasional after-hours call support on a rotational basis with other team members. * Perform other hardware and software technical support tasks as assigned., * Minimum of two (2) years of prior experience in a Help Desk support capacity, supporting multiple users To submit your resume or for information regarding current career opportunities, please contact recruiting@butzel.com You must create an Indeed account before continuing to the company website to apply Review for BUTZEL LONG Review for BUTZEL LONG, Troy, MI Review for Technical Support Analyst at BUTZEL LONG Review for Technical Support Analyst at BUTZEL LONG, Troy, MI Salaries for BUTZEL LONG ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)