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# IT Support Technician

- **Company:** Be-IT
- **Location:** Edinburgh, UK
- **Salary:** £25,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Issue Tracking Systems, Microsoft Software, Networking Basics, Microsoft InTune, Zendesk
- **Published:** June 9, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-technician/56996452

## About the Role

* Strong communication and customer service skills
 * Some previous IT support experience
 * Patient, approachable and keen to learn
 * Understanding of how an IT helpdesk works
 * Exposure to ticketing systems, Microsoft technologies, Intune/MDM, troubleshooting and networking

## Description

Looking for a friendly and motivated IT Support Technician to join a growing business and become the first point of contact for technical support across the company.

With around 200 employees and a close-knit IT team of 5, this is a fantastic opportunity for a recent graduate with internship, placement year or some early industry experience who wants to build a long-term career in IT support.

Responsibilities

 * Providing 1st line IT support to internal users
 * Troubleshooting laptops, Microsoft environments, hardware and basic network issues
 * Managing support tickets via Freshdesk
 * Supporting onboarding, laptop setup, hardware refreshes and asset management
 * Assisting with Intune, mobile devices and meeting room technology
 * Prioritising and escalating tickets where required, Sounds like you and want to find out more? Apply online or message Alasdair Walker from Be-IT for more information.
Not what you are looking for?

 * It Support jobs
 * It Technician jobs
 * It jobs
 * It Support Engineer jobs


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