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# Functional Support Analyst

- **Company:** Omniaccess
- **Location:** Palma, Spain
- **Salary:** €50,000.0 - €70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics, Regression Testing, Release Management, Microsoft Dynamics 365 Finance & Operations
- **Published:** June 11, 2026
- **Apply:** https://www.jobleads.com/job/ee1910dacd737a88fb7a62707abce5706

## About the Role

The successful candidate will possess over 7 years of hands-on experience in Supply Chain Management and a mandatory Microsoft D365 Functional Consultant certification. This is an opportunity to ensure the stability and usability of D365 F&O environments while engaging with business stakeholders., * 7+ years of D365 F&O experience in Supply Chain Management.

 * Deep functional knowledge across the core D365 F&O modules.
 * Experience in a managed services support environment., D365 F&O experience in Supply Chain Management
Functional knowledge across core D365 F&O modules
Analytical skills
Problem-solving skills
Communication skills, The successful candidate will have 7+ years of hands-on D365 F&O experience in Supply Chain Management, deep functional knowledge across the core modules, and proven experience operating in a managed services support environment. A Microsoft D365 Functional Consultant certification in Supply Chain Management is mandatory., * 7+ years of D365 F&O experience in Supply Chain Management

 * Deep functional knowledge across core D365 F&O modules
 * Experience in a managed services support environment
 * Microsoft D365 Functional Consultant certification in Supply Chain Management (mandatory)
 * Strong analytical and problem-solving skills
 * Excellent communication and stakeholder-management abilities

## Description

OMNIACCESS is seeking a highly experienced Dynamics 365 Finance & Operations Functional Support Analyst - Supply Chain Management to join our team in Palma, Spain. This role involves providing expert functional support and resolving complex application issues within D365 F&O., * Provide Level 3 functional support for D365 F&O Supply Chain Management.

 * Diagnose and resolve complex functional issues impacting business processes.
 * Act as a trusted functional advisor to business stakeholders., We are seeking a highly experienced Dynamics 365 Finance & Operations (D365 F&O) Functional Support Analyst - Supply Chain Management to join our D365 F&O Application Support Center of Excellence in Palma, Spain at Level 3. This role is responsible for providing expert functional support, resolving complex business and application issues, and ensuring the stability, usability, and continuous improvement of live D365 F&O environments., * Level 3 Functional Support
 + Act as the highest functional escalation point for D365 F&O Supply Chain Management incidents, problems, and service requests
 + Diagnose and resolve complex functional issues impacting business processes
 + Perform root cause analysis and work with technical teams to implement permanent fixes
 + Provide expert input into problem management and known error documentation
 + Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer
 * Functional Expertise & Solution Ownership
 + Deep functional expertise in the following D365 F&O application areas: Supply Chain Management with manufacturing, Order Management & Advanced Warehousing
 + Ensure supported solutions align with: Standard D365 F&O functionality, best-practice business processes, configuration-over-customisation principles
 + Develop, review and validate functional designs for: configuration/customisation, BAU enhancements, change requests, regulatory or business-driven updates
 * Change & Continuous Improvement
 + Assess and estimate functional impact of proposed changes
 + Support: UAT activities, regression testing
 + Release planning and deployment readiness
 + Identify opportunities to improve: system usage, process efficiency, supportability and stability
 + Develop & maintain accurate functional documentation, end-user training material and knowledge base articles
 * Stakeholder Engagement
 + Act as a trusted functional advisor to business stakeholders
 + Translate business requirements into clear functional solutions
 + Communicate complex functional issues in a clear, business-friendly manner
 + Participate in: service reviews, Change Advisory Boards (CAB), major incident reviews


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