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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engineer - **Company:** Ironclad, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Salary:** $82,000.0 - $102,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Business Systems, Software as a Service, Collaborative Software, System Configuration, Information Technology Operations, User Provisioning Software, Okta, Information Technology, Gsuite - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=da28a5145b148728 ## About the Role Do you have experience in macOS administration?, * 4+ years of experience in IT support, IT operations, business technology, or a related function in a fast-paced environment., * Experience administering or supporting core business systems such as Google Workspace, Slack, Zoom, Okta, and related employee productivity platforms. * Solid understanding of identity and access concepts, including provisioning, deprovisioning, MFA, SSO, group-based access, and least-privilege practices. * Experience managing or supporting endpoint and device lifecycle operations, including setup, deployment, troubleshooting, asset tracking, and refresh coordination. * Strong troubleshooting instincts and the ability to navigate ambiguous technical issues across hardware, software, access, and workflow problems. * Experience working in ticketing or IT service management environments, with a demonstrated ability to prioritize work, document clearly, and maintain follow-through. * A track record of improving operational processes through documentation, standardization, automation, or better tooling. * Strong communication and stakeholder management skills, with the ability to support employees with empathy while maintaining sound operational judgment. * Good security and compliance instincts, including comfort operating within access controls, policy expectations, and audit-conscious processes. * A low-ego, high-ownership working style, with the flexibility to handle frontline support while taking on broader operational responsibilities across IT Services. ## Description * Serve as a trusted escalation point for more complex technical issues, driving timely resolution while maintaining clear communication and a strong service mindset. * Administer and support core employee platforms including Google Workspace, Slack, Zoom, Okta, and other SaaS applications, with responsibility for user access, configuration, troubleshooting, and ongoing optimization. * Execute onboarding, off-boarding, and employee lifecycle processes with a high bar for accuracy, security, and employee experience. * Support identity and access operations, including provisioning and deprovisioning, group and role management, SSO and MFA troubleshooting, and access hygiene across key systems. * Help manage device lifecycle operations across procurement, deployment, inventory, repairs, refreshes, and recovery, ensuring a reliable and well-governed endpoint environment. * Contribute to endpoint and client platform administration, including device configuration, policy enforcement, patching coordination, and operational improvements across the fleet. * Build and maintain clear documentation, support runbooks, and knowledge base content that improves team consistency and enables self-service where appropriate. * Identify recurring issues and process gaps, then partner with the broader Biz Tech team to improve workflows, automate manual tasks, and raise the quality of IT service delivery. * Partner cross-functionally with Security, People, Finance, Workplace, and business stakeholders to support employee technology needs, operational rollouts, and office-based IT coordination. * Track work effectively through ticketing and support workflows, helping maintain SLA discipline, strong follow-through, and useful operational visibility. * Roll up your sleeves on day-to-day support while also taking ownership of durable improvements that broaden the reach and impact of IT Services over time., * Strong hands-on experience supporting macOS hardware, common collaboration tools, mobile devices, and modern SaaS-based employee environments. ## Related Videos - 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