> Markdown version of [/jobs/ext/8791-remote-support-engineer](https://www.wearedevelopers.com/jobs/ext/8791-remote-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote Support Engineer - **Company:** CERTUS Port Automation - **Location:** Sliedrecht, Netherlands (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JIRA, Biometrics, Cloud Computing, Office Suite, Data Logging, Network Switches, Software Troubleshooting, Performance Monitor, Industrial Software - **Published:** May 17, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=4daa70ebfe6b3a8a ## About the Role Do you have experience in Software troubleshooting?, * Work and think level: MBO education. * Preferably, electrical/mechanical training. * Equivalent knowledge to MTS(E). * VCA-vol certification. * Knowledge of embedded and industrial software. * Proficiency in MS operating systems and office applications. * Sound Network SW & HW knowledge. * Familiarity with Cloud SW & infrastructure. * At least 2 years of relevant work experience. * Knowledge and experience in remote analysis and troubleshooting., * Good knowledge of the English language in both written and spoken form. * Excellent communicator who uses empathy, diplomacy, and strategic insight to achieve results. * Thrives on challenges, organizing, coordinating, and providing the right customer solutions. Instead of observing, you take initiative and ownership. * A technical background is a must. You have a genuine interest in logistics and technology, including industrial cameras, vision technology, access control, biometrics, and positioning. * Dedicated, energetic, and passionate about your work. Your enthusiasm is contagious and inspires others. * Customer- and result-oriented, optimistic, persistent, and enterprising., Competencies are determined and evaluated via a company-wide "skills matrix." A Certificate of Good Conduct (VOG) is required for this position. Core values Honest, fair, responsible, reliable, communicative and safety. ## Description As a Remote Support Engineer, you'll step into a role that offers diversity and excitement. Your work involves: * Remote troubleshooting and performing necessary remote preventive work. * Taking first-line support requests through the CERTUS service management system (JIRA), solving malfunctions, and answering customer requests. * Performing periodic system remote checks and managing remote preventive work. * Collaborating with the Remote Support Team, Field Support Engineers, and contractors to find optimal solutions. * Escalating more complex and repetitive failures to the second line when necessary., * Is responsible for solving malfunctions reported in the JIRA system. * Is responsible for performing periodic system remote checks. * Prioritizes to carry out the work within agreements made. * Support the Field Support Engineers with more complex failures. * Consults with the "Remote Support Team" and the "Field Support Team" and possibly international and national contractors to arrive at the most optimal solutions. * Signals the state of maintenance of various installations and advises whether preventive replacement should take place. * Takes care of standard reports such as timesheets, KPI reporting, System checks schedules, and Customer performance reporting * Identify and exploit opportunities to improve current activities, processes and working methods. * Can solve the most common failures in 70% of all cases. * Is responsible for well-documented escalation to the 2nd line if necessary. * Participates in a 3-shift system and the associated stand-by duties, i.e., (morning, day, evening, and stand-by night & weekend). * Presence in our office in Sliedrecht (Netherlands) is required, * Is responsible for keeping the various installations up to date. * Coordinates remote with field service activities if necessary. * Is alert and escalates product quality issues if necessary. * Monitors repetitive failures and escalates them if necessary. * Provides accurate and regular status updates to the customer via the JIRA system. * Provide regular reporting on KPIs and system checks to customers. * Often works based on limited technical information. * Observes generally applicable and company-specific regulations, guidelines, and procedures regarding safety, quality, working conditions and environmental care and instructs and checks in these. * Is responsible for the "Tools Installation & Execution." * Performs the necessary administrative work. The above description is only a description of the activities and not an exhaustive list. The person filling this position is therefore obliged to carry out all occurring and reasonably assigned work., This function is aimed at the correct maintenance of installations and the correct handling of malfunctions. You are confronted with many (technical) sub-areas. Provides advice and instructions. Performs logging tasks. A high degree of accuracy is required. Time constraint occurs in connection with "Service Level Agreements" made. Independence Makes own time schedule based on the assigned work. Works within the applicable ISO, VCA and Working Conditions Guidelines. The level of problem varies and can require several years of experience in certain activities. Risk of failure Errors in judgment and other technical errors can lead to a considerable loss of time, loss of material and possibly also (permanent) defects in systems. Failure to resolve reported incidents in a timely manner can result in (economic) damage to the client. This also leads to significant financial consequences. Preventing (major) damage is usually based entirely on self-control. Especially the contacts with customers and suppliers must be very correct. Discretion may be required regarding, for example, warranty conditions, complaint patterns and applicable safety requirements. Physical aspects Mainly works indoors, in some cases work on location may be required in consultation with the "CSO". Also works outside normal working hours (morning/evening/weekend). ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Biometric Phone Chargers, $40m Domain Names & AI Movies Winning Awards - Peter Kröner](https://www.wearedevelopers.com/videos/1810-biometric-phone-chargers-40m-domain-names-ai-movies-winning-awards-peter-kroner) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Future of Recruiting: Innovations and Challenges in the European IT Sector](https://www.wearedevelopers.com/videos/1056-the-future-of-recruiting-innovations-and-challenges-in-the-european-it-sector) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)