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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT DeskTop support - Germany - **Company:** Infosys - **Location:** Hamburg, Germany - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Azure, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Networking Hardware, Network Troubleshooting, System Center Configuration Manager, Networking Basics, Server Supported Gaming, Software Deployment, User Environment Management, VMware Horizon View, Wireless Networks, Computer Networking Systems, Office365, Software Troubleshooting, Microsoft InTune, Computer Equipment, Deployment Automation, Hardware Infrastructure, Network Server, Servicenow - **Published:** May 19, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=97423e434637b27c ## About the Role Do you have experience in Windows?, * Proven experience with Microsoft desktop operating systems and Windows application deployment, configuration, and management. * Hands-on experience with Microsoft Intune (Autopilot), SCCM, and VMware Horizon. * Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment. * Basic experience in supporting network devices and servers in a business environment. * Strong Communication and analytical skills. Experience with End-to-End Desktop/Laptop life cycle management. Preferred * Azure auto pilot * Microsoft Client OS (Win 10, 11) * Azure, Active Directory & it's services, Intune, DHCP, DNS, SCCM * Print and File share services * Hardware Break-fix * Patch Management4 * IT Desktop support / troubleshooting skills. * Microsoft O365 application issues * Service Now ticket handling. Personal Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include: * High analytical skills * A high degree of initiative and flexibility * High customer orientation * High quality awareness * Excellent verbal and written communication skills ## Description In the role of Technology Analyst, you are an expert at contributing to different phases of the project lifecycle. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required End-User Computing (EUC) Support & Management: * Manage and support Microsoft desktop operating systems (Windows 10/11), including application deployment, configuration, and administration. * Utilize Microsoft Intune (Autopilot), SCCM, and VMware Horizon for efficient EUC management. * Provide comprehensive support for Windows 10/11 migrations and deployments. * Maintain end-to-end desktop/laptop lifecycle management. Hardware & Network Support: * Build, install, configure, and maintain PCs, telephone systems, wireless networks, and peripheral devices (printers, scanners, mobile/smart phones). * Perform routine maintenance on installed PCs, networks, telephone systems, and peripherals. * Provide basic network device and server support in a business environment. Technical Troubleshooting & Problem Resolution: * Identify, log, and resolve technical problems related to software applications and network systems. * Diagnose and troubleshoot technical issues using strong analytical and problem-solving skills. * Administer and resolve issues with end-user workstation network software products. Client Communication & Service Delivery: * Receive and respond to incoming calls, messages, and work orders related to desktop issues. * Provide on-site technical support to clients, resolving hardware, software, and network issues. * Ensure all work is carried out within agreed service level agreements (SLAs). * Clearly explain and document technical issues and solutions for both technical teams and business stakeholders. * Maintain a positive and professional attitude while interacting with clients. * Train and educate clients on how to use new technologies and software. System Improvement & Collaboration: * Identify potential system changes and improvements and present them to technical teams for consideration and implementation. * Collaborate with technology team members to ensure the efficient operation of the organization's desktop computing environment. * Liaise with third-party support and PC equipment vendors, as needed. Professional Development & Global Environment: * Stay up to date with the latest technology trends and advancements, particularly within the EUC space. * Demonstrate proactive and passionate engagement with EUC technologies, coupled with strong interpersonal and time management skills. * Possess experience and a desire to work in a global delivery environment. * Perform related duties consistent with the scope and intent of the position. ## Related Videos - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Robots are coming into the wild! 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