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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Azure Cloud Support Specialist Level 3 - **Company:** Cybit - **Location:** Newcastle upon Tyne, UK - **Salary:** £16,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Citrix Systems, Windows Desktop, Office365 - **Published:** June 23, 2026 - **Apply:** https://qaapprenticeships.kallidusrecruit.com/VacancyInformation.aspx?VId=85921 ## About the Role + Basic understanding of Microsoft suite: They should have a basic grasp of the workings of Windows 10 Desktop & Office 365 applications. + Customer service skills: The ability to speak with customers in a polite, friendly and helpful manner and convey technical information to non-technical people. + Eagerness to learn: This is an apprenticeship, so a strong desire to gain knowledge and develop skills is crucial. + Adaptability: Managed Services is constantly evolving, so someone who can keep up with new trends and technologies will be successful. + Strong work ethic: This role will require someone who is reliable, hardworking, and can meet deadlines. The ability to prioritise tasks is essential. + Communication skills: They should be able to communicate effectively with colleagues, both verbally and in writing. + Teamwork: The ability to collaborate effectively with 1st / 2nd / 3rd line teams, as well as key stakeholders, is essential. + Interest in technology: A passion for IT, its role in business and the desire to progress a career in the industry, is essential., + 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject + GCSE Maths and English (or equivalents) at grades 3+ (D or above) + Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. ## Description Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. About the role: Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit. Working within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments., + Providing a high level of customer service to customers via telephone, email, and customer portal. + Gathering information from customers regarding their incidents and recording accurately on the service management tool. + Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate. + Various administration duties such as receiving, packing, and dispatching goods. + Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows, Active Directory, 365 and Citrix. ## Related Videos - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)