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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** InTech Network Solutions LLC - **Location:** State College, PA, United States (Remote available) - **Salary:** $41,600.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Service Software - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6902722c7ae131ce ## About the Role Do you have experience in Windows?, * Previous experience providing help desk, desktop support, or technical customer support * Working knowledge of Windows desktops, Microsoft 365, printers, basic networking, and remote support tools * Strong communication and customer service skills * Ability to work directly with customers in a professional and friendly manner * Strong troubleshooting skills and the ability to work through technical problems logically * Ability to multitask and manage multiple support requests * Dependable, organized, and willing to take ownership of assigned issues * Comfortable providing on-site support at customer locations * Outgoing personality and a genuine interest in helping people, * Experience working in a helpdesk environment * Experience with ticketing systems and support tools * Basic understanding of Active Directory, Microsoft 365 administration, networking, VPNs, and business-class IT environments * CompTIA A+, Network+, Microsoft, or other IT certifications are helpful but not required, This position is a great opportunity for someone who wants to grow in IT, and become part of a team that values technical ability, customer service, and personal accountability., * There is travel between Altoona and State College customers that is required as a part of this position. Are you able to travel between customer locations as needed? Experience: * Help desk: 1 year (Required) * Windows: 1 year (Required) Shift availability: * Day Shift (Required) Ability to Commute: * State College, PA 16801 (Required) ## Description As a Help Desk Support Specialist, you will be one of the first points of contact for our customers. You will help troubleshoot technical issues, provide excellent customer service, document support requests, and work with the rest of the InTech team to make sure customer issues are resolved quickly and professionally., * Provide first-level technical support to customers and end users * Respond to support requests by phone, email, and in person * Troubleshoot hardware, software, network, printer, email, and basic system issues * Walk customers through problem-solving steps in a clear and professional manner * Document all work performed in the ticketing system * Track, route, and escalate unresolved issues to the appropriate team members * Follow up with customers to ensure issues are resolved and service expectations are met * Provide excellent customer service and maintain a professional, friendly attitude * Assist with workstation setup, user account support, software installs, and basic network troubleshooting * Recommend process improvements when recurring issues or better workflows are identified * Continue learning and growing knowledge of help desk procedures, products, services, and customer environments ## Related Videos - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)