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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Specialist - **Company:** TOPDOG LAW LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $158,000.0 - $291,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, User Authentication, Collaborative Software, Document Management Systems, Identity and Access Management, Issue Tracking Systems, IT Management, Remote Access Technology, Gsuite - **Published:** May 16, 2026 - **Apply:** https://www.builtincolorado.com/job/it-help-desk-specialist/9389884 ## About the Role Required: * 3-5 years of help desk or IT support experience, ideally in a remote or multi-location environment. * Strong troubleshooting skills across hardware, software, networking, and remote-access tools. * Experience supporting Google Workspace & Microsoft 365, Windows & MacOS, and common collaboration tools. * Excellent communication skills with a customer-service mindset. * Proven ability to collaborate effectively with peers, managers, and cross-functional teams, demonstrating strong teamwork. * Proven time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision. * Must be able to work PST business hours consistently., * Experience supporting law firms or professional-services environments. * Familiarity with MSP (Managed Service Provider) workflows, SLAs, and ticket volume expectations is a strong advantage. * Exposure administering EDR, IAM and/or MFA tools is a plus. * Strong communication skills-written and verbal * Ability to think critically, prioritize effectively, and execute with speed, Embrace Change * You have a growth mindset and seek continuous improvement * You welcome feedback and adapt quickly * You ask "What's next?" rather than "That's not my job" Are Committed to the Organization * You care deeply about doing great work * You have your teammates' backs * You're here to build something meaningful and long-lasting Bring an Upbeat, No-Ego Energy * You show up positive, professional, and solutions-oriented * You enjoy the work and respect the people around you * You leave drama, negativity, and ego at the door, * You move with urgency and sound judgment * You prioritize progress over perfection * You thrive in fast-paced, high-expectation environments * You seek feedback, stretch assignments, and more responsibility * You're motivated by growth, impact, and building something bigger than yourself ## Description Remote Hiring Remotely in United States Mid level Remote Hiring Remotely in United States Mid level The IT Help Desk Specialist provides Tier 1-2 technical support remotely, troubleshooting issues, managing tickets, and ensuring user satisfaction while supporting firm technology systems. The summary above was generated by AI, * Join a rapidly growing national firm at a formative stage * Make a visible, measurable impact on a rapidly growing business * Grow your skills, responsibility, and influence as the firm scales * Work alongside high-caliber, mission-driven teammates who care deeply about doing great work We are looking for people who don't just want a job, they want purpose and impact. What You'll Do In this role, you will be responsible for: * Provide Tier 1-2 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations. * Manage and escalate tickets appropriately, ensuring timely follow-up and clear communication. * Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, and legal-industry software. * Support Google Workspace & Microsoft 365, document management systems, video conferencing, and authentication tools. * Assist with new-hire onboarding, including account setup, device configuration, and user orientation. * Maintain accurate documentation of issues, solutions, and workflows. * Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements. * Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments. Support call center operations (preferred): UCaaS/CCaaS troubleshooting, queue monitoring, softphone setup, and user support. * Identifying opportunities to improve systems, processes, or outcomes-not just following existing playbooks, We are seeking an experienced and highly motivated IT Helpdesk Specialist to provide responsive, high-quality technical support to a remote workforce. This role is ideal for someone who thrives in a fast-paced environment, has strong troubleshooting skills across hardware, software, and connectivity issues, and preferably brings experience from MSP's (Managed Service Providers). The specialist will serve as a frontline resource for attorneys, paralegals, and administrative staff, ensuring minimal downtime and exceptional user experience. This role is critical to our success because it: * Directly impacts [clients / revenue / case outcomes / team efficiency] * Supports speed, quality, and consistency as we scale * Helps protect and elevate the TopDog Law brand and client experience * Strengthens the foundation needed to grow responsibly and sustainably What Success Looks Like Within your first 6-12 months, success in this role looks like: * You consistently deliver on commitments with minimal oversight * You proactively identify issues and propose solutions * Your work raises the bar for quality, clarity, and follow-through * You are viewed as a reliable, trusted partner by teammates and leaders * You contribute positively to team energy, morale, and momentum ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)