> Markdown version of [/jobs/ext/88743-it-analyst-ii](https://www.wearedevelopers.com/jobs/ext/88743-it-analyst-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT - Analyst II - **Company:** Alpha Inc. - **Location:** Kahului, HI, United States - **Experience:** Experienced - **Salary:** $72,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Asana, Confluence, JIRA, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Netsuite, Networking Basics, Phishing, Wi-Fi Technology, Scripting, Bluebeam, Okta, Office365, Software Troubleshooting, Microsoft InTune, Atlassian Tools, 3-tier Architectures, Zendesk, DocuSign, Servicenow - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=74741a3e627cb3a2 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Network troubleshooting?, * 3-5+ years in IT support, service desk, or application support (with real Tier 2 ownership) * Strong troubleshooting across endpoints, M365, networking basics, VPN, Wi-Fi, devices * Experience with identity/access tools (Okta, Entra ID, SSO, MFA) * Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.) * Ability to communicate clearly with non-technical users * Valid driver's license + ability to lift up to 50 lbs, * Experience with construction or field-based environments * Exposure to tools like NetSuite, UKG, Bluebeam, HCSS, DocuSign * Device management experience (Intune, Addigy, etc.) * Certifications (CompTIA, Microsoft, ITIL, Okta, Atlassian) * Basic automation, scripting, or reporting skills * A habit of documenting everything before someone asks, * Successful completion of a background check conducted after a conditional offer; any prior issues will be reviewed on a case-by-case basis consistent with Hawai'i and federal law. * Passing a drug test (for both full-time and part-time hires) conducted in line with Hawai'i statutory requirements. Applicants must be authorized to work in the United States; we are unable to sponsor employment visas. Employment eligibility will be verified upon hire. ## Description This is for the operator who hates sloppy tickets, broken processes, and repeat problems and actually does something about it. At Alpha Inc., the IT Analyst II is the force multiplier between Tier 1 and Tier 3. You're the one who turns noise into signal, chaos into systems, and recurring issues into never again. You'll be hands-on across HQ, field teams, and mobile crews, solving real problems that directly impact job sites, project timelines, and people in the field. If you like clean escalations, tight documentation, and being the person others rely on when things get real… keep reading., * Take Tier 2 tickets from triage to resolution with clean documentation and zero guesswork * Eliminate repeat issues by identifying root causes (not just symptoms) * Escalate smartly ; with complete notes that Tier 3 can act on immediately * Support users across HQ, field sites, and mobile environments with urgency and clarity, You keep the tools running so the business keeps moving. * Support platforms like Microsoft 365, Box, Jira, Confluence, Okta/Entra, UKG, NetSuite, Asana * Handle access, licensing, installs, and basic configurations * Step in as operational coverage while application engineering capacity scales * Help drive adoption, training, and rollout support Control Access, Devices & Identity Security and access aren't afterthoughts, they're your standard. * Manage onboarding/off-boarding, permissions, MFA, and lifecycle access * Support endpoint setup across Windows, macOS, and mobile devices * Work with tools like Intune, Addigy, Apple Business Manager * Maintain least-privilege access and escalate anything questionable immediately Make Onboarding Not Suck You ensure Day 1 actually works. * Coordinate workstation setup, access, and readiness for new hires * Execute clean off-boarding (no loose ends, no lingering access) * Create simple, useful documentation people actually use Fix the System, Not Just the Ticket You don't just work in the system, you improve it. * Maintain Jira Service Management tickets with clarity and accuracy * Build and refine knowledge base articles in Confluence * Identify trends, SLA risks, and recurring issues * Recommend and implement process improvements Operate with Security & Awareness You're part of the frontline defense. * Apply cybersecurity best practices (MFA, phishing awareness, endpoint protection) * Support compliance efforts and documentation (CMMC awareness a plus) * Collaborate with internal teams and vendors to resolve issues fast ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)