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# End User Services - Analyst

- **Company:** Spectraforce
- **Location:** New York, NY, United States
- **Contract:** Temporary contract
- **Skills:** Apple Mac Systems, Configuration Management, System Configuration, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Software Engineering, Windows Desktop, Wireless Networks, Connectivity Problems, Tablet Computers, Software Troubleshooting, Peripherals, Computer Equipment, Laptops, Servicenow
- **Published:** June 17, 2026
- **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=7bde45fe-2dfd-4902-9e1b-96976b6581a8&OrgId=1&UserId=1303

## About the Role

* Traveling to various user locations: This often requires reliable transportation and the ability to manage your travel schedule effectively.
 * ITIL/ITSM (IT Service Management) process Knowledge/experience/understanding
 * Experience with any of the ITSM ticketing tool (preferably ServiceNow)
 * Understanding about Service Level Management (SLM) and Service Level Agreements (SLA)
 * I-phone installation/transfer/Activation

## Description

Note: Must have a valid Driving License with Car to move around to the different location where necessary

Top Skills:

 1. Windows Desktop OS Installation & Troubleshooting
 2. Mac OS Installation & Troubleshooting
 3. Printer/Plotter Configuration & Troubleshooting
 4. I-phone activation/Configuration/Setup and Transfer

Job Description/ Responsibilities:

 * Responding to on-site service requests: Traveling to user locations to diagnose and resolve hardware, software, and network issues that cannot be resolved remotely.
 * Installing and configuring hardware and software: Setting up new computers, installing operating systems, applications, and configuring network settings.
 * Diagnosing and resolving software issues: Troubleshooting application errors, operating system problems, and other software-related issues.
 * Troubleshooting network connectivity problems: Diagnosing and resolving issues with wired and wireless network connections, including LAN, WAN, and VPN.
 * Supporting mobile devices: Configuring and troubleshooting smartphones and tablets.
 * Troubleshooting and repairing computer hardware: Diagnosing and fixing issues with desktops, laptops, printers, peripherals, and other IT equipment. This may involve component replacement, upgrades, and basic repairs.
 * Providing support for audio-visual equipment: Setting up and troubleshooting projectors, video conferencing systems, and other AV equipment.
 * Providing excellent on-site customer service: Interacting professionally and courteously with end-users, understanding their issues, and providing clear explanations.
 * Accurately documenting all work performed: Recording details of the issue, troubleshooting steps taken, and the resolution in a ticketing system or service log.
 * Managing on-site spare parts and equipment: Maintaining an inventory of commonly needed components and ensuring they are properly tracked.
 * Assisting with asset tracking and management: Recording information about hardware and software assets at user locations.
 * Returning faulty equipment for repair or disposal: Following proper procedures for handling and tracking defective equipment.


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