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# Operations Support Engineer

- **Company:** AgreeYa Solutions, Inc.
- **Location:** Westerville, OH, United States
- **Contract:** Permanent contract
- **Skills:** JIRA, Linux, Issue Tracking Systems, Windows Servers, Nagios, Network Architecture, Server Administration, Zabbix, Information Technology, SolarWinds (Software), Patch Management, Servicenow
- **Published:** June 1, 2026
- **Apply:** https://www.dice.com/job-detail/3085a712-5754-4fd6-8b11-5c7886653919

## About the Role

* Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

## Description

AgreeYa is a global Systems Integrator and is seeking an experienced , Operations Support Engineer to join our growing team. Join our dynamic team as a L1 Operation Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale environments. You'll troubleshoot complex issues, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly., * Monitor servers, applications, and network infrastructure using tools like Nagios, Zabbix, SolarWinds, or similar.

 * Respond to server alerts and incidents related to CPU, memory, disk usage, service failures, backups, and hardware status.
 * Perform initial diagnostics and troubleshooting of Linux and/or Windows servers.
 * Escalate issues to Level 2/3 teams as needed, following escalation protocols.
 * Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow).
 * Execute routine server maintenance tasks (log rotation, script executions, etc.) as per SOPs.
 * Assist in patch management and server reboots during maintenance windows.
 * Maintain awareness of ongoing issues, scheduled maintenance, and outages.


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