> Markdown version of [/jobs/ext/89233-3rd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/89233-3rd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line Support Engineer - **Company:** Wey Computing Solutions Limited - **Location:** Send, UK - **Experience:** Expert - **Salary:** £30,000.0 - £42,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Microsoft Exchange Server, Network Architecture, Network Administration, Server Administration, Microsoft SharePoint, TCP/IP, Windows Desktop, Peripherals, Firewalls (Computer Science), Computer Equipment, Gsuite, Server Operating Systems & Platforms, User Accounts - **Published:** May 30, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a2d402b1f9436200 ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, We are looking for a seasoned support engineer with at least 4 years experience in a MSP environment to join our dynamic team based in Surrey., * 4+ years' experience in a customer-facing IT role within an MSP environment * Windows Desktop and Server Operating Systems * Active Directory / Azure * Networking / TCP IP / DSL Setup * Google Workspace Administration * Microsoft 365 Administration (Essential) * Experience in a technical support role, ideally second line / customer-facing * Experience in communications and interfacing peripherals to computer hardware * Excellent communication skills, both spoken, written and strong maths skills * Proven ability to learn about new products and services quickly * Able to demonstrate analytical and creative problem-solving skills * Ability to produce clear, concise, technical reports leveraging Autotask * Proven team player * Full driving license and own car Candidates should be self-motivated and have the ability to adapt and resolve support incidents efficiently. Work as a team member and have excellent and personable communication skills and attention to detail., * A-Level or equivalent (required), * Microsoft Exchange: 3 years (required) * Azure: 3 years (required) * SharePoint: 3 years (required) * Network infrastructure: 3 years (required) ## Description Your experience will be required in the design and implementations of network solutions, firewalls, Microsoft 365, Google Workspace and backup solutions, as well as assisting in setting up maintenance schedules using a Remote Monitoring and Management solution. Your role will be provide IT support to external clients. This will range from supporting end-users, re-setting user accounts and general Windows and Mac troubleshooting, repairing computer hardware and software to server administration and Active Directory, Azure, Exchange, Google Workspace and Microsoft 365. Network administration and management also essential. Typical daily support tasks would include, but not limited to: * Taking support calls * Manging Helpdesk tickets with Autotask * Onsite & remote support * Windows and Mac setup of new hardware for users * Daily system checks, such as Backups and System status * Working on ongoing projects ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)