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# Epicor Support Analyst

- **Company:** Epicor
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Data Governance, Data Integrity, Issue Tracking Systems, SQL Server Reporting Services, Software Troubleshooting, Epicor ERP, Data Management, Tools for Reporting
- **Published:** May 14, 2026
- **Apply:** https://www.reed.co.uk/jobs/epicor-support-analyst/56901793

## About the Role

* Previous experience supporting Epicor ERP / Epicor Kinetic within a manufacturing or distribution environment
 * Experience with Epicor reporting tools including BAQs, Dashboards, SSRS or Report Builder
 * Strong troubleshooting and problem-solving skills
 * Confident communicating with users across multiple departments
 * Good Excel and reporting/data analysis capability
 * Strong documentation and organisational skills

Desirable Experience

 * Understanding of manufacturing processes including planning, inventory, purchasing, and shop floor reporting
 * Experience with EDD/EDA reporting tools
 * Familiarity with ticketing systems and SLA-driven support environments

## Description

This is an excellent opportunity for someone with strong Epicor ERP support experience to join a growing business where you'll play a key role supporting users, improving reporting capability, and driving continuous improvement across the ERP system.

You'll act as the first point of contact for Epicor-related queries across the business while also supporting reporting, data integrity, and process optimisation., * Provide first-line support for Epicor ERP users across production, planning, procurement, warehouse, quality, finance, and customer service teams

 * Troubleshoot and resolve Epicor-related issues, escalating where required
 * Create and maintain reports, dashboards, BAQs, SSRS reports, and data extracts
 * Support continuous improvement initiatives across operational and manufacturing processes
 * Assist with Epicor master data management and data governance
 * Support testing, user acceptance activities, and system updates
 * Produce and maintain user guides, SOPs, and support documentation
 * Work closely with stakeholders to understand reporting and process requirements


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