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# IT Service Desk

- **Company:** Lloyd Limited
- **Location:** London, UK
- **Contract:** Temporary contract
- **Skills:** System Center Configuration Manager, Software Deployment, Software Engineering, Enterprise Software Applications, Deployment Automation
- **Published:** May 30, 2026
- **Apply:** https://find.jobs/jobs-near-me/it-service-desk-london/2792294310-2/

## About the Role

We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support., * Proven experience in an IT Service Desk or Desktop Support role (2nd line level)

 * Strong hands-on experience with laptop builds and deployments
 * Familiarity with Windows environments and common enterprise applications
 * Experience using tools such as SCCM or similar for software deployment
 * Understanding of device provisioning tools (e.g. Autopilot - desirable)
 * Excellent communication and customer service skills
 * Ability to work independently and manage workload effectively

## Description

* Provide 1st and 2nd line support for end users across hardware and software issues
 * Build and configure laptops from standard images through to full deployment
 * Support device rollouts, migrations, and user onboarding
 * Deploy and manage applications using endpoint management tools
 * Troubleshoot issues efficiently while maintaining strong customer service standards
 * Follow defined processes with a high level of accuracy and attention to detail
 * Manage and complete assigned tasks independently to agreed timelines


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