> Markdown version of [/jobs/ext/89490-1st-2nd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/89490-1st-2nd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st / 2nd Line Support Engineer - **Company:** Constant Recruitment Ltd - **Location:** Chestfield, UK - **Salary:** £28,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, TCP/IP, Windows Desktop, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, User Administration - **Published:** May 30, 2026 - **Apply:** https://find.jobs/jobs-near-me/1st-2nd-line-support-engineer-chestfield-kent/2791243019-2/ ## About the Role * Microsoft 365 * Windows desktop environments * Active Directory * Intune / endpoint management * Basic networking fundamentals * DNS / DHCP / TCP/IP * Firewalls, switches, and Wi-Fi troubleshooting * Helpdesk / ticketing systems * Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for * Experience within a 1st Line or 2nd Line IT support role * MSP experience would be highly beneficial * Strong customer service and communication skills * Good troubleshooting ability and willingness to learn * Organised and comfortable managing support tickets * Somebody professional, reliable, and helpful * Full UK driving licence and access to your own vehicle is essential ## Description * Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? * Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? * Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing * Providing 1st and 2nd line technical support to external clients * Troubleshooting Microsoft 365 and Windows desktop issues * Supporting users across desktop, laptop, mobile, and modern workplace environments * Managing Active Directory and user administration tasks * Supporting Intune and endpoint-related issues * Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting * Escalating more complex issues to senior engineers where required * Maintaining accurate ticket notes and documentation * Visiting client sites when required * Supporting project delivery work as your skills develop Technologies you will work with ## Related Videos - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)