> Markdown version of [/jobs/ext/896641-specialist-it-support-ii](https://www.wearedevelopers.com/jobs/ext/896641-specialist-it-support-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Specialist IT Support II - **Company:** International Game Technology Inc - **Location:** Las Vegas, NV, United States - **Experience:** Experienced - **Salary:** $58,380.0 - $108,600.0 - **Contract:** Permanent contract - **Skills:** Business Software, Command-Line Interface, Computer Terminals, Desktop Computing, Issue Tracking Systems, Microsoft Office, Enterprise Software Applications, Information Technology - **Published:** June 23, 2026 - **Apply:** https://jobs.igt.com/IGT/job/Las-Vegas-Specialist-IT-Support-II-NV-89113/1364369557/ ## About the Role * Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field required; equivalent combination of education and relevant work experience will be considered. * 2-5 years of experience in an IT support or technical support role within a fast-paced environment. * Experience providing technical support to both on-site and remote users. * Proven ability to work independently, prioritize tasks, and apply strong analytical and problem-solving skills. * Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. * Strong customer service orientation with experience resolving user issues through phone, remote, and in-person support. Technical Skills & Knowledge: * Advanced troubleshooting skills with Microsoft Office applications and other business software. * Strong knowledge of Windows operating systems and desktop computing environments. * Experience diagnosing and resolving hardware, software, and system-related issues. * Ability to quickly learn, retain, and apply new technical concepts and technologies. * Demonstrated capability to adapt to evolving technologies and implement new processes and best practices. * Working knowledge of Windows Command Line Interface (CLI) tools and their use in troubleshooting, system administration, and support activities. Preferred Competencies: * Strong attention to detail and commitment to delivering high-quality customer support. * Ability to manage multiple priorities while maintaining responsiveness and professionalism. * Collaborative team player with a proactive approach to identifying and resolving technical issues., * Must be comfortable working for extended periods in a cubicle or workspace with limited space. * Must be able to remain seated at a computer terminal for extended periods of time. * Requires frequent and repetitive use of a keyboard, mouse, and telephone. * Must be able to work at the assigned location to support direct communication and interaction with team members, management, and others as needed, unless traveling for a business-related purpose. * Requires bending, reaching, twisting, squatting, and occasional lifting of up to 30 pounds. * Must be able to work effectively and efficiently in a fast-paced, dynamic environment while maintaining high standards of accuracy, attention to detail, and meeting assigned deadlines. * Must demonstrate high integrity, trustworthiness, and strict confidentiality. * Must maintain excellent communication, professionalism, and a positive, respectful attitude when interacting with customers, employees, peers, co-workers, all levels of management, and external organizations conducting business with or otherwise interacting with IGT. * Must be able to adapt to a work environment where processes, performance standards, goals, and budget requirements may change in response to evolving business needs. * Must maintain a professional and courteous demeanor when working with angry, impolite, or irrational customers and employees. * Must possess the ability to professionally and diplomatically mediate conflict. * Must be able to balance competing priorities and make sound decisions both within and outside established policies. * Must demonstrate the ability to work independently while adhering to and enforcing all departmental and company policies and procedures. Keys to Success * Building collaborative relationships * Decision making * Drive results * Foster innovation * Personal energy * Self-leadership ## Description * Provide frontline technical support to internal customers, including hardware troubleshooting, maintenance, and issue resolution. * Maintain user account integrity and workstation security standards in compliance with external audit requirements (SOX, PCI, SOC 2) and internal company controls. * Coordinate with cross-functional teams to facilitate employee onboarding and offboarding activities, ensuring timely access provisioning and equipment management. * Utilize enterprise technologies to image, configure, deploy, manage, and track employee workstations throughout the organization. * Maintain and continuously improve the IT knowledge base by creating new documentation, updating existing content, and archiving outdated materials. * Analyze support ticket and service request trends to identify recurring issues and broader environmental concerns, escalating findings to management as appropriate. * Collaborate with employees and third-party vendors to provide advanced technical support and issue resolution. * Participate in an on-call support rotation to assist internal customers outside of regular business hours. * Manage the physical inventory and location of employee technology assets, including support for major office and facility relocations. * Maintain local conference room technology, configurations, and provide emergency support when required. * Partner with cross-functional teams on information technology and infrastructure initiatives and projects. * Process and manage IT-related purchase requests in accordance with company procedures. * Plan, coordinate, and provide IT support for both internal company events and customer-facing events. * Perform other duties and responsibilities as assigned. ## Related Videos - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Winning talents through play - Corporate Gaming with AKEYI](https://www.wearedevelopers.com/videos/1062-winning-talents-through-play-corporate-gaming-with-akeyi) - [You’re a great coder? 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