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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer I, Ops Tech Solutions (OTS) - **Company:** Amazon.com, Inc. - **Location:** Tampa, FL, United States - **Salary:** $52,000.0 - $85,280.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, CompTIA Network+, Data Cabling, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), OSI Models, Linux System Administration, Network Service, Red Hat Enterprise Linux, TCP/IP, Transport Layer Security, Enterprise Software Applications, System Availability, Computer Equipment, Information Technology, Cisco - **Published:** June 10, 2026 - **Apply:** https://www.jobmonkeyjobs.com/career/27750281/It-Support-Engineer-I-Ops-Tech-Solutions-Ots-Florida-Tampa-7375 ## About the Role High school or equivalent diploma - 2+ years of professional experience - Bachelor's degree or equivalent, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management - 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of PC repair, troubleshooting, deployment and liquidation experience - 1+ years of IT client, server, and network service delivery experience - Possess and maintain a current, valid Driver License Preferred Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in data center design, construction, operations, or facility maintenance - Experience communicating complex ideas to technical and non-technical audiences - Experience managing multiple projects, prioritizing, planning, and managing time - Excellent written and verbal communication skills - Proven ability to work successfully with limited supervision ## Description As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOP's., Responsibilities include, but are not limited to: - Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments. - Ensuring infrastructure networking and computing systems remain available during production hours. - Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - Managing local technical projects. - Maintaining or creating policies, procedures, and processes. - Identifying root-causes of operational issues and process inefficiencies. - Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours. - Supporting customers from multiple buildings in the area, as well as remote customers. - Traveling within your local or regional area to support our customers. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)