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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Manager - **Company:** Insight Global - **Location:** Irondale, AL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Computer Networks, Payment Systems, Monitoring of Systems, Issue Tracking Systems, Microsoft Office, Software Troubleshooting - **Published:** June 20, 2026 - **Apply:** https://dejobs.org/x/x/77B000637C1F41319C092B24E1CA2536/job/ ## About the Role 1-2 years of customer support experience (required) Strong problem-solving skills with a technical aptitude Ability to work independently and take initiative (self-starter mindset) Willingness to learn and adapt to new systems and technologies Excellent communication and interpersonal skills Basic understanding of Microsoft Office, hardware, software troubleshooting, or networking concepts Experience in industrial, manufacturing, vending, or field service environments Familiarity with vending machines, kiosks, or payment systems Exposure to ticketing systems or service management tools ## Description We are seeking a motivated and hands-on Technical Support Manager to support and maintain vending service operations. This individual will be responsible for troubleshooting technical issues, supporting customers, and ensuring uptime across vending machines and related equipment. The ideal candidate is a self-starter, eager to learn, and comfortable working in a fast-paced, service-oriented environment. Provide frontline technical support for vending machines, payment systems, and related hardware/software Diagnose and resolve equipment issues (mechanical, electrical, or connectivity-related) in a timely manner Serve as a primary point of contact for customer support inquiries, ensuring a high level of service and satisfaction Coordinate with field technicians and vendors to resolve escalated issues Track and document incidents, service requests, and resolutions Assist with installation, setup, and configuration of vending equipment as needed Monitor system performance and proactively identify opportunities for improvement Maintain knowledge of new technologies and systems within vending and payment solutions We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Enterprise Python: Software That Lives Long And Prosper](https://www.wearedevelopers.com/videos/946-enterprise-python-software-that-lives-long-and-prosper) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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