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# Digital Operations Director

- **Company:** Reckitt
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Automation of Marketing, PRINCE2
- **Published:** May 31, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/37814261/

## About the Role

Prior experience of working within a global/regional setup
Fair understanding of Media and Digital including Search, Social, Programmatic, Retail Media and new age media avenues
Proven experience managing multiple stakeholders
Experience in account management; global client responsibilities are valued
Proven record to create, deliver and ensure governance of global digital operations and ways of working
Experience in leveraging AI and Automation to accelerate operations and enable strong governance
Prioritization, time management and attention to detail
Negotiation skills (key as SLAs will be challenged constantly)
Professional, ambitious, driven and team player
Strong communication skills - both written and oral skills; be able to communicate clearly across senior and mid-management stakeholders
Dynamic and strong headed with the ability to challenge status quo, champion a new proposition and collaborate with internal and client stakeholders for fulfilment
Willingness to learn, take up new initiatives and excel in unstructured situations

## Description

Create and govern processes, operational playbooks and daily operations based on Global Operating Model. Ensure seamless delivery across all campaigns managed by central teams in London and delivery hubs based in India and Latam.
Ensure operational excellence and consistency in processes across delivery hubs in London, India & Latam. Adopt AI and automation to accelerate delivery and ensure efficiency.
Own operations and process deployment across Central team and delivery hubs. Ensure best practices are adopted and followed. Identify and spearhead training requirements and programs to ensure rigorous operating standards are followed.
Oversee weekly, monthly and quarterly connects with client leads, channel teams & delivery teams to ensure operations compliance and discuss campaign status, flag roadblocks and prioritise urgent requests.
Deliver on key operational and efficiency metrics, a critical success parameter of our client partnership.
Work with internal stakeholders (global teams and delivery centres) and global clients to create a seamless operating ecosystem across all stakeholders. Onboard new stakeholders, identify efficiency opportunities and streamline end to end ways of working.
Work with the internal and external Finance PoC's to ensure seamless Finance operations and timely media reconciliation and billing across markets.
Be the key lead for overseeing, onboarding and ensuring utilization for workflow management and other Media tools.
Be the bridge between client teams, business stakeholders and internal Publicis Practices team.
Understand the media, tech and retail maturity roadmaps outlined for the client and work with stakeholders to ensure project progress.
Create project management frameworks, ensure delivery and ops governance across these strategic projects ranging from AI tool deployments, AdTech, eRetail, Advanced Media Buying, Production and others, depending on business priorities.
Inform senior business and client stakeholders regarding operations delivery, performance across key metrics and AI opportunities to scale operations efficiency and effectiveness.
Manage the relationship with the wider Operation teams and business leads across the agency and support critical requirements.


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