> Markdown version of [/jobs/ext/9042-technical-support-advisor](https://www.wearedevelopers.com/jobs/ext/9042-technical-support-advisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Advisor - **Company:** Fulfillable Limited - **Location:** Bury St Edmunds, UK (Remote available) - **Salary:** £24,420.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software as a Service, Shopify, WooCommerce, Data Logging, Postman, Integration Frameworks, Zendesk, Api Management - **Published:** May 13, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=fbb9c5e5bb1dfc8c ## About the Role Do you have experience in Zendesk?, Have experience in a tech support, account management, or client-facing SaaS role Are comfortable talking about APIs, integrations, and platform connectivity without needing to be a developer Communicate clearly and confidently - in writing and on calls Are organised and methodical - you don't let things fall through the cracks Can stay calm under pressure and manage multiple clients at once Have worked in e-commerce, logistics, or a fulfilment environment (a bonus, not essential) Nice to Have Familiarity with WMS platforms (e.g. ShipHero, Mintsoft, or similar) Experience with Shopify, WooCommerce, or other e-commerce platforms Understanding of shipping carrier integrations and label generation Exposure to a helpdesk ticketing tool (e.g. Zendesk, Intercom) Any light API testing experience (e.g. Postman) ## Description We're looking for a sharp, client-focused Tech Support & Client Manager to join our in-office support team. This is a hybrid technical and relationship role - you'll be the first port of call for our clients when something isn't working, and the person who keeps them confident that it will. Hours Monday to Friday. 9am-5pm. What You'll Be Doing Managing inbound support tickets and emails relating to system issues, platform bugs, and third-party integrations (Shopify, WooCommerce, shipping carriers, ERPs and more) Troubleshooting problems methodically - diagnosing whether an issue sits with our platform, a client's systems, or an upstream integration Jumping on calls and video meetings with clients to walk through issues, provide updates, and ensure they feel looked after Proactively checking in with clients to ensure everything is running smoothly - not just reacting to problems Logging, tracking, and escalating bugs or technical issues to the development team with clear, accurate notes Building client-facing documentation, FAQs, and guides to reduce repeat queries Working closely with the wider support and operations team in the office day-to-day ## Related Videos - [WeAreDevelopers LIVE - Markdown, Liquid and Checkouts](https://www.wearedevelopers.com/videos/1814-wearedevelopers-live-markdown-liquid-and-checkouts) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Beyond Webhooks: The Future of Scalable API Event Delivery](https://www.wearedevelopers.com/videos/100312-beyond-webhooks-the-future-of-scalable-api-event-delivery) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)