> Markdown version of [/jobs/ext/90766-service-desk-specialist-ll](https://www.wearedevelopers.com/jobs/ext/90766-service-desk-specialist-ll). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Specialist ll - **Company:** Salt Lake County - **Location:** Salt Lake City, UT, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Software Applications, Client Server Models, Network Service, Software Systems, Peripherals, Information Technology, Network Server - **Published:** May 24, 2026 - **Apply:** https://www.juju.com/job/00000000g24w6b ## About the Role Three (3) years of related experience, OR an equivalent combination of education, and experience. Education will not substitute for one (1) year of experience. Preferred certifications: ITIL Foundations, A+, MCP, MCDT, CCNA, CCDA, Network+, Networking Essentials, MCSA, or other equivalent certifications. Due to the nature of this position, the successful applicant must pass a required pre-employment background check and subsequent mandatory background checks in accordance with current County Human Resources policy requirements., + Technical hardware, software, security and associate peripherals; + Client Server desktop support, + Helpdesk functions such as incident ticketing and tracking systemsCloud solutions and its impact on end-users. Skills and Abilities to: + Communicate effectively; both verbally and in writing. + Solve complex problems; effectively apply general principles to specific conditions. + Facilitate projects and meetings as assigned. + Analyze business and technical processes and determine ways of making them more efficient. + Remain calm under stress and quickly adjust, evolve and multi-task between several competing priorities at once. + Maintain confidentiality and professionalism. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Work duties are typically performed in a general office setting. Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements. Candidates must be authorized to work in the United States and must not now or in the future require sponsorship for employment visa status. ## Description Provides desktop support for the Salt Lake County users at local and remote sites. Responds to trouble calls, performs day-to-day helpdesk operations duties, and provides technical support to county staff as needed., + Diagnoses, repairs, and installs computer related hardware and/or software systems. + Utilizes, Maintains, Installs, troubleshoots, upgrades and networks computer systems, servers, printers, point of sale systems, mobile devices and peripheral devices for performance and security related issues as needed. + Utilizes deployment packages where applicable for various end user applications... Provides desktop networking connectivity (including wireless) support. + Develops updates and maintains technical documentation. + Analyzes trends to prevent negative impact to infrastructure. + Conducts after-action-reviews and addresses, root cause and records resolution findings. + Coordinates activities with network services, security, application and infrastructure groups. + Evaluates vendor-supplied software. + Assists management and customers in making appropriate decisions regarding needed hardware sizing, configuration, etc. + Configures operating systems to support applications. + Provides assistance through the Help Desk's Technical Support Line. Provides assistance with approved application software for configuration, customization, and troubleshooting. + Provides in-house technical support for IT technicians in all Divisions of Salt Lake County ## Related Videos - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)