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# We believe power is a promise - a shared commitment to be there for others when it matters most.

- **Company:** GENERAC POWER SYSTEMS INC
- **Location:** Sussex, WI, United States
- **Contract:** Permanent contract
- **Skills:** SAP ERP, SAP (Applications)
- **Published:** June 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=af38ace41823985d

## About the Role

* High school diploma or equivalent;
 * At least one year of experience handling a high volume of inbound calls or working in a customer support role.

Preferred Qualifications:

 * Associate Degree
 * Bilingual Spanish
 * Electrical or mechanical ability
 * Previous experience using SAP or equivalent ERP.

Knowledge, Skills, and Abilities:

 * Excellent Customer Service skills;.
 * Ability to communicate verbally and in writing in a professional manner;
 * Basic order/inventory management skills
 * Working knowledge of Microsoft office suite
 * Basic problem-solving skills
 * Ability to remain calm in high-stress situations
 * Ability to work independently with attention to detail;
 * Can do attitude with emphasis on teamwork.

## Description

The Parts Specialist is responsible for providing accurate service parts information to our authorized dealer network under general supervision with some guidance from leadership and higher-level Parts Specialists. Assist customers with questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution., * Provides accurate information to the Dealer Network in a friendly manner.

 * Administrates inbound and outbound customer contacts and uses existing procedures to solve routine customer contacts.
 * Order Management - Maintain parts orders with standard SAP transactions., Other Duties as assigned:
 * Achieves Service metrics goals for customer contacts
 * Escalates customer contacts appropriately ensuring a soft transition if an inquiry is beyond scope of knowledge
 * Maintains business and product knowledge through training and continuing education
 * Performs other duties as assigned.


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