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# Technical Client Support Representative

- **Company:** The Staff Pad
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Software Systems, Data Streaming
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6c16f39afaa61bd0

## About the Role

Do you have experience in Ticketing system technical support?, This role is ideal for individuals who combine technical curiosity with exceptional communication skills. Candidates with experience in technical support, customer service, or call center environments are especially well-suited, as success in this position requires adaptability, reliability, and a strong willingness to learn., * 3+ years of technical customer support or call center experience

 * Strong troubleshooting and analytical thinking skills
 * Excellent verbal, written communication and customer service skills
 * Ability to multitask, manage time effectively, work independently, as part of a team and manage multiple cases effectively
 * Professional, positive, and customer-focused mindset
 * Familiarity with media and entertainment technologies is a plus, including:
*

 + Commercial TVs
 + Streaming devices
 + Set-top boxes
 + Cable and satellite systems
 * Comfortable learning new technologies and requisite communication skills in a fast-changing environment
 * Strong proficiency in basic computer applications, systems, and technical tools.

Schedule and Attendance expectations

 * Strong attendance and punctuality are essential in this 24/7 call center role

## Description

As a Technical Client Support Representative, you'll be the trusted first point of contact for customers needing technical assistance. You'll troubleshoot issues, guide users through solutions, and ensure every interaction leaves customers feeling supported and confident.

This is a full-time non-exempt position to provide technical support to internal and external customers.

In this role, you will:

 * Deliver exceptional technical support via phone, email, and web-based channels
 * Take ownership of technical issues from first contact through resolution
 * Troubleshoot hardware, software, streaming, and connectivity issues
 * Apply active listening and critical thinking skills to identify effective hardware and software solutions.
 * Guide customers through advanced technical solutions with patience and professionalism
 * Document customer interactions and resolutions accurately within ticketing systems
 * Deliver accurate and effective responses to technical questions and concerns
 * Keep customers informed with timely updates on ticket status
 * Assess and determine the appropriate level of issue escalation
 * Collaborate with teammates to continuously improve service quality and technical expertise
 * Identify root causes, deliver timely and effective solutions, and implement preventative measures when applicable.
 * Help create positive customer experiences, even in high-pressure situations


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